The Opportunity
In this exciting opportunity you will be responsible for deployment of local software, updates, patches and activating the latest and greatest features for our restaurants from our global restaurant and digital platforms. You will also be accountable for the technology testing strategy and quality assurance process ensuring that testing and deployment is repeatable and ongoing continuous improvement and automation is in place.
What will my accountabilities be?
- Accountable for the UK&I technology quality assurance strategy and delivery.
- Accountable for feature activation within our global restaurant and digital product platforms ensuring we deploy quickly and efficiently with minimal restaurant impact.
- Responsible for the effective management of our managed test partners against all aspects of the contract and ensuring that projects are effectively resourced and that test environments are scheduled appropriately.
- Maintain in collaboration with supplier management scorecards and other KPI’s to ensure that standards are maintained and an ongoing cycle of continuous improvement.
- Responsible for driving automation of our core services with our Managed Test Service (MTS) partner.
- Work with our partners and platform team to introduce a test approach and governance for Agile projects, local product releases and a continuous deployment model.
- Responsible for test labs (physical and virtual across the UK), tech seed restaurants, piloting and ensuring that testing is fully able to simulate restaurant environments across all restaurant topologies.
- Work closely with the wider Technology department to ensure that restaurants are appropriately configured for any new software deployments.
- Accountable for deployment readiness; ensuring restaurants &/or our partners complete the checks which need to be performed ahead of any deployment.
- Accountable for the scheduling, coordinating and managing of new local product software releases.
- Responsible for activating new features in existing software releases, this may include piloting, canary releases, or A/B testing.
- Accountable for feature activation within our global restaurant and digital product platforms ensuring we deploy quickly and efficiently with minimal restaurant impact.
- Manage budgets associated with testing and that monthly utilisation is managed efficiently.
- Develop talent and career progression across the test function. Ensure that succession planning is in place and that there are no key person dependencies.
- Responsible for the resolution of issues/defects that impede testing across all portfolios and ensuring that defect tracking tools are fully documented and well maintained.
- Responsible for regular and effective management reporting for the test function.
What Team will I be a part?
You will work as part of the Deployment & Testing team which forms part of the wider Technology team for the UK&I and Global business. We are a high energy team, looking for an individual who can add their talent and personality to make us even better.
Who are my customers?
- Our Franchisees
- Global Technology colleagues in other McDonald’s markets and those working in global and
- segment functions.
- Our supplier partners.
- Work closely with Global tech planning in Change planning for instruction on when to activate specific features.
- Work closely with our wider Technology team on new Tech Hive initiatives for deployment and feature activation sequencing.
- Our restaurant teams of tech seed stores and pilot areas.
What background do I need to have?
- Experience of project management using AGILE or PRINCE2 methodology (or equivalent) for medium to large sized projects.
- Experience with Jira, Confluence and other defect tracking tools and methodologies.
- Experience of previous software release management.
- Previous leadership experience of a test function or a product quality assurance team.
- Previous leadership experience deploying product releases into a diverse estate.
- Advanced knowledge of software development lifecycle.
- Efficient in resource planning and tasks assignment.
- Knowledge of benefits and dependency mapping, risk management and resource planning.
- Well versed in communicating and influencing at senior levels.
- Experience of delivering value through partners.
- Ability to build lasting relationships with key stakeholders.
At McDonald’s we are People from all Walks of Life...
People are at the heart of everything we do and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers.
We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers give us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.
#LI-Hybrid
