ByHeart is an infant nutrition company built from the ground up to deliver real innovation on behalf of babies and parents. Our mission is simple: make the best formula in the world. That’s why we studied the latest breast milk science, worked directly with suppliers we know and trust, set uncompromising quality standards, developed our own small batch blending process, built our own manufacturing facilities, and conducted a groundbreaking clinical trial. Our goal is to create a future where all parents feel amazing about feeding their baby—no matter how they do it.
When we launched our Whole Nutrition Infant Formula in March 2022, we were the first new U.S infant formula manufacturer in 15 years. Since then, we’ve been leading the way in a lot of ways.
We’re…
- The only U.S.-made infant formula to use organic, grass-fed whole milk
- The first and only U.S. infant formula company to add the two most abundant proteins found in breast milk—alpha-lac and lactoferrin—to our ingredients list
- The first infant formula company to receive Clean Label Project’s Purity Award (and we test for 700 contaminants vs the required 400)
- We ran the largest clinical trial by a new infant formula brand in 25 years—clinically proving our benefits vs a leading infant formula like:
- Less spit up
- Softer poops
- Easier digestion
- More efficient weight gain
- Enhanced nutrient absorption
- Longer stretches between nighttime feeds*
With >$250M in funding, we’re shifting the industry forward—and this is just the beginning. Help us build a future where all parents can feel amazing about feeding, by joining our growing team of >275 people that stretches across the country.
We're proud to offer competitive, family-first benefits, including but not limited to:
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Health insurance for the whole family: medical, dental, & vision insurance covered 100%, with 90% coverage for your family.
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Flexible paid time off: plus 12+ company holidays, and 2 floating holidays to use at your discretion!
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16-weeks of fully-paid parental leave and new parent support: free 1-year supply of formula, cozy feeding suites, and paid pumping time.
- Up to 6% 401(k) Match to help you plan for your future.
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Company equity for every employee: because when we succeed, we succeed together!
Visit our site to learn more, and check out some recent press on ByHeart:
*based on data from infants at approximately 4 months of age
Role Description
The Quality Coordinator is responsible for providing project management and facilitation, as well as oversight and support for the development, coordination, implementation and evaluation of Quality initiatives, primarily with Customer Complaints. Main daily work is within Customer Electronic Systems.
Reports To: Quality Customer Service Manager
Location: Remote/ Hybrid
Start Date: ASAP
Role Responsibilities
- Supports the Complaint Program throughout the ByHeart supply chain including the investigation process, root cause analysis through to the implementation of preventative measures as a result of production, complaints, and supplier events.
- Supports tracking and trending product complaints and adverse events, assessing reportability, and escalation to Management as needed.
- Daily monitoring of Customer Electronic Systems.
- System for Customer Complaints (maintains receipt, inputs, tracks and completes initial complaint responses, keeping consistent with current SOPs).
- Support Document Control (maintains procedure life cycle).
- Works closely with department team members to help organize department activities and schedules by becoming familiar with processes, procedures, and policies to ensure timely delivery of projects, investigation reports and completion of information requests.
- Works with internal customers (Parent Experience, Pharmacovigilance, Branding, Legal, Medical, Facilities) and external suppliers (Suppliers, Copackers, Logistics, 3rd-Parties) as requested to resolve problems and to satisfy Customer Complaint needs.
- Collaborate with other functional area goals and priorities by soliciting information from those functional groups for continuous improvement and innovation.
- Understands batch record review process as indicated for Complaint Event Investigations.
- Contribute to the development of policies and procedures that support compliance with Regulatory and Quality industry standards (i.e., FDA, SQF, cGMP, and customer expectations or requirements).
- Follows Quality and Regulatory Compliance, familiar with cGMP and routinely makes decisions using cGMP/process knowledge.
- Work independently to establish priorities and completes assigned projects within timelines.
- Assist in the development of standardized customer responses.
- Assist in internal auditing program, as indicated.
- Some travel may be required to learn facility and product processes, assist in training and investigation analysis.
Skills & Qualifications
- Bachelor’s degree in science (Biology, Chemistry, Engineering, other Life Science)
- Minimum two (2) years of experience in the Food Industry (Infant Formula preferred), Pharmaceutical Industry or Quality Assurance/Control
- Capable of managing projects with minimal direction
- Ability to work collaboratively and independently
- Demonstrates a high level of attention to detail and accuracy
- Understand Complaint Management processes and cGMP
- Technical writing skills
- Competent in computer systems and database entry: Office (Excel, PowerPoint, Word) and Quality related databases
- Basic statistical understanding
- Ability to travel domestically up to 10%
The minimum annual salary for this position is $75,000 and the maximum is $90,000. The salary range for performing this role outside of New York City will differ. Additionally, you will be eligible to participate in our company’s equity program, plus our robust medical, dental, vision, retirement, and other benefits
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
