Quality Control Specialist, Vault

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, and the Long Beach Expo collectibles trade show.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.

We're looking for a Quality Control Specialist who will work out of The Collectors Vault. They will help conduct audits throughout the building and check on overall accuracy for each department. This role will partner with the operations team to assure all products are received and shipped at a zero % defect rate.   

This role reports to our Manager of Operations at The Collectors Vault and will work out of our New Castle, DE office. The position schedule will be Monday-Friday from 8:30am - 5:00pm. 

What You'll Do:

• Train new hires on procedures, standards, and protocols to ensure consistency and adherence to quality requirements.
• Work with the operations manager on unique day-to-day projects that arise.
• Assist the operation manager in tracking and locating exception orders to maintain accurate records while simultaneously updating spreadsheets and identifying problem orders.
• Responsible for auditing inbound packages to ensure compliance with quality standards and specifications, identifying any discrepancies and initiating corrective actions as necessary.
• Create and maintain spreadsheets and perform data manipulation.
• Act as the operations liaison between the operation and customer care teams.
• Investigate customer complaints and non-conformance issues.
• Conduct routine audits and inspections across the inbound and outbound processes.
• Demonstrate meticulous attention to detail in performing day-to-day tasks, including data entry, documentation, and quality control activities, to maintain accuracy and consistency in all aspects of quality assurance operations.

Who You Are:

• Working knowledge of the collections hobby with specialized or detailed understanding of professional sports teams, players, entertainment, pop culture, and historical figures is a plus
• Ability to work under strict deadlines (Overtime needed depending on the auction cycle)
• Organizational skill  and attention to detail are essential
• Strong time management skills required
• Enthusiasm, a willingness to learn and adaptability
• Common computer software: Microsoft Office, Google Documents, Internet
• High School or equivalent education background

Physical Requirements:

• Long periods of sitting, walking and/or standing
• Bending neck/waist, twisting neck/waist, squatting, and regular hand use
• Regularly lifting and carrying up to 25 pounds
• Occasionally lifting up to 50 pounds or more with employee help and/or proper equipment

Hourly Rate: The reasonable estimated hourly rate for this position is $18.50. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Reasons To Join Us: 

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision 
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits.
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals 
• Vacation: All full-time employees are eligible for paid vacation 
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays 
• Employee Discounts: Employees receive discounts on select grading services for approved submissions 
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs 
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities