Quality control and training expert / WallGold

• Reviewing Calls & Chats
• Investigating and finding the weaknesses and strengths of support experts
• Providing feedback and solutions to improve the performance of the support team
• Training and preparation of support agents
• Writing performance evaluation indicators and knowledge tree
• Active presence and team collaboration with other projects
• Providing useful solutions
• Carrying out other tasks assigned by the supervisor or manager of the unit

Requirements

• Familiarity with computer and Excel and Word software
• Familiarity with customer support KPIs
• Familiarity with customer support quality control procedures
• Familiarity with writing knowledge tree and CRM processes
• Has strong communication skills and high public relations
• Ability to convey concepts
• Familiar with the principles of customer service
• High accuracy in doing things Teamwork spirit flexible
  

Benefits

• Competitive Salary
• Training & Development
• Work From Home
• Performance Bonus
• Private Health Insurance
• Other perks which are mentioned in career page