Title: Quality Claims Administrator
Department: Quality
Job Summary:
Primary responsibilities in this role include but are not limited to building and maintaining relationships with all internal and external customers and responding to all customers’ needs such as inquiries, claims status, and invoice questions.
Works directly with mills, converting centers, warehouses, job lot group, finance team, quality service managers, and technology managers to ensure customer claims are paid, investigated, and resolved. Works effectively in a team environment.
Key Responsibilites:
Receive customer feedback on Domtar products via phone, email, or mail-in samples. Strong customer service, attention to detail, communication, and organization skills are critical to represent Domtar's concern for our customers. Responsible for ensuring customers' concerns are resolved. Uses judgment to estimate the complaint defect reason and assigns the responsible area (manufacturing, converting, and warehouse) to conduct a full investigation. Ability to multi-task and use multiple systems.
Ensure that claims are entered accurately. Claims data is a key component of Domtar's measure of customer satisfaction. Has an advanced understanding of credits and debits and the month-end closing process and can back up the team lead in month-end closing.
Required Education/Previous Experience:
Preferably 2–4-year college degree or similar business to business experience.
Be able to exhibit strong skills in the following areas:
