Department: Member Operations (IN)
About Tide:
At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.
Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
What we’re looking for:
As Quality Assurance Team Lead at Tide for India business, you will be managing and leading a team of Quality analysts across operational processes like KYC, Ongoing Monitoring, Member Support and Member Success team. This includes managing their day-to-day activity and taking responsibility for their personal development, whilst managing the overall workload of the team. You will also provide management Information to the senior management where necessary.
You would be working on the optimization of processes including working on new ideas, solutions and partnerships. You need to ensure proper daily/weekly/monthly reporting and QA calibration sessions with the TLs/ managers of the respective teams. The outcome of these calibrations would be to identify procedural gaps as well as team and personal trends that can be improved. You will be collaborating with Quality Control and training team to perform monthly in-depth training needs analysis and identify opportunities for additional courses. Your team will also be conducting individual feedback sessions for each analyst to help them improve their knowledge. You will be handling disputes raised by Operations team over audits. You will be working on creating new scorecards and quality parameters.
Some of the things you’ll be doing:
You’ll be a great fit if:
What you’ll get in return:
Tide is a place for everyone
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
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