Planned Parenthood Los Angeles is seeking an experienced Quality Assurance Specialist. The Quality Assurance Specialist is responsible for managing all clinical incident reporting and managing chart auding to ensure quality assurance. This position collaborates with various Patient Services leaders to ensure prompt reporting and escalation on areas of improvement in processes. The Quality Assurance Specialist will manage the data gathering and audits from clinics and perform follow-up evaluations of data to ensure consistent improvement as necessary.
Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 52+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.
Our Ideal Candidate will have the following qualifications:
- High school diploma or equivalent required.
- Minimum two (2) years of experience quality assurance administration.
- Licensed Vocational Nurse experience preferred.
- Familiar with basic anatomy, physiology medical terminology required.
- Experience in sexual and reproductive health clinical setting preferred.
- Experience managing multiple projects desired.
- Experience with Electronic Health Record utilization
- Proficient in Excel and other Microsoft Suite programs.
About the position:
- Abortion patients are cared for at each of our health centers, and in part through the administrative, support, and other non-clinical services provided at all PPLA locations, and by all PPLA employees. Supporting these critical services is an essential job duty, and a fundamental responsibility of all employees and contractors.
- Manage the annual reviews for the purpose of developing and/or revising and updating programmatic tools and systems by soliciting input from the Clinical Services and Quality team:
- Quality Assurance Program and plan.
- Clinical Documentation Auditing calendar and review schedule
- STARS Chart Review Tools
- Quality Assurance/Performance Improvement Summary Plan.
- Special/focused studies
- Responsible for the performance of chart audit related to service delivery at PPLA and present areas of improvement
- Maintains and tracks completion of all quality studies/reviews types in collaboration with the Clinical Informaticist.
- Regularly reviews and updates data collection tools as appropriate to be consistent with PPLA Medical Standards & Guidelines, Electronic Medical Records procedures/template documentation, and other relevant quality performance standards.
- Participates in Quality Improvement Action Planning and Root Cause Analysis activities.
- Collaborate with the Training Department to ensure completion of annual clinical skills evaluations and medical record review as part of performance evaluation and competency validation.
- Manage all clinical incident reports submitted to the Clinical Services and Quality team including but not limited to collecting data, review and tracking. Reviews all clinical incident reports with the Chief Medical Officer and other relevant patient services leadership as needed.
- Prepares quality data reports for routine presentation to the Clinical RQM Subcommittee and AQC Committee of the Board.
Generous salary and benefits package includes:
- Medical, dental, and vision coverage options for you and eligible dependents
- Free basic life/AD&D policy with additional voluntary coverage options
- Short Term Disability, Critical Illness and Accident policies
- 403(b) Retirement plan with up to 3% employer match
- Medical and Dependent Flexible Spending Account plans
- Public Transportation and Commuter Pre-Tax Reimbursements
- Generous vacation, sick, and holiday benefits
- Hiring Range: $78,000 - 90,000 per year (Exempt)
Compensation Philosophy and Position Hiring Range:
At Planned Parenthood Los Angeles we continuously work towards our values of Justice, Equity, Diversity, and Inclusion including with our compensation philosophy. PPLA recognizes that decisions about pay and benefits have significant impact on staff, so we are committed to ensuring all positions are rooted in a description that identifies competencies, duties, responsibilities and qualifications, and that they are compensated equitably which takes into account both internal organizational equity and market compensation data for similar roles.
Equal Employment Opportunity will be afforded to all applicants and other covered persons without regard to protected characteristics, including their perceived protected characteristic. Protected categories include: race (including traits historically associated with race, including but not limited to, hair texture and protective hair styles such as, braids, locs, and twists as examples but not exhaustive list), color, religion or religious creed (including religious belief, observation, practice, dress, and grooming practices), national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding/chestfeeding, or related medical conditions), reproductive health decision-making, gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status (including past, current or prospective service in the uniformed service), and any other characteristic protected under applicable federal, state or local law. PPLA will consider for employment qualified applicants with criminal histories in accordance with the requirements of Los Angeles Fair Chance Initiative for Hiring.
