Quality Assurance Manager

OVERVIEW:

This Quality Assurance Manager role offers an exciting opportunity to build on your extensive experience in the apparel industry.

In this role, you’ll be instrumental in upholding our commitment to product excellence, overseeing our quality management system to ensure it meets and exceeds industry standards. As a key leader in our team, you’ll ensure that every product delivers on our promise of quality, driving success and maintaining our stellar reputation.

If you're passionate about quality and eager to lead in a fast-paced, innovative environment, this is the perfect role to elevate your career.

FIND THE GYMSHARK WAY

Gymshark has grown rapidly from humble beginnings in a Solihull garage to become a global leader in fitness retail. We now have operations and outlets all over the world and a value in excess of a billion dollars. In such a dynamic, respected, high-growth business, we can offer exciting careers with real opportunity to make your mark and achieve success as a team member and individual. From day one, our mentality has been ambitious, agile and disruptive. If you share the Gymshark mindset, join us for the ride – our growth will be your growth.

WHAT YOU'LL BE DOING

As our Quality Assurance Manager, you will implement and oversee all aspects of the quality management system (TQM) and quality assurance operations to enhance operational efficiency and product excellence within our supply chain (Suppliers & 3PL Partners). Key responsibilities include:

• Quality Control Management: Develop and deliver a robust control plan to ensure products meet quality standards across visual, specification, and performance, managing regional teams and QC at DCs.
• Supplier Quality Management: Implement Total Quality Management (TQM) across the supply base, ensuring zero defects through consistent monitoring, corrective action plans, and SOP updates.
• Process & Continuous Improvement: Use lean thinking to analyse processes, driving improvements in product quality, operational efficiency, and cost control, with a focus on zero defects.
• Factory Audits & Compliance: Oversee technical audits across supply tiers, ensure compliance with industry regulations, and address non-compliance issues through corrective actions.
• Handover & Product Integrity: Collaborate with Product Integrity to ensure a “clean” handover after Black Seal validation, ensuring smooth transition from development to production.
• Data-Driven Quality Management: Analyse quality data and trends to drive improvements, communicate KPIs to vendors, and implement agreed improvement plans.
• Root Cause Analysis & Customer Feedback: Conduct root cause analysis for quality issues, gather customer feedback, and implement corrective actions to enhance product quality.
• Leadership & Team Management: Lead and motivate regional and remote QA teams, fostering a culture of accountability and quality improvement, and setting clear roadmaps for success.
• Third-Party & Remote Team Management: Ensure third-party QA operations and remote teams maintain high efficiency, cost-effectiveness, and adherence to quality standards.
• Training & Development: Provide training to internal and supplier teams on quality standards and best practices, leading sessions to inspire quality excellence.
• Returns & Feedback Management: Standardise returns handling with partners, analyse returns data, and implement corrective measures to improve salvage rates and product quality.
• Budget & Cost Management: Manage QA budgets, focusing on cost-effective quality improvement measures, efficient resource use, and strategic investments in equipment and training.

WHAT YOU'LL NEED

It is essential that you already have extensive experience in quality assurance (incl. TQM) with a strong understanding of quality management principles, methodologies, and industry-specific regulations. We are also looking for:

• Expertise in quality control procedures, audits, root cause analysis, and continuous improvement initiatives.
• Strong leadership and communication skills, adept at managing cross-functional teams for success.
• Proficient in using Quality Management Software (QMS) and tools for tracking and corrective actions.
• Skilled in change management, leading quality-driven transformations and process improvements effectively.
• Proven ability to collaborate with cross-functional teams to integrate quality practices across departments.

This is a hybrid role and would require the successful candidate to attend at least 3 days a week in GSHQ, Solihull, UK.

Early submission is recommended, as we'll be reviewing applications soon.

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email [email protected]. 

THE PERKS.

🙌 Competitive ‘Win Together, Lose Together’ Bonus
🩺 Choice of Private Medical Insurance or Healthcare Cash Plan, paid for by us!
🏖 25 days holidays + your birthday and all the Bank Holidays which can be substituted and taken whenever you want.
💻 A truly Flexible Working Culture
👥 A collaborative, creative and inspiring working environment
💰 Employer pension contributions up to 7%
🤩 Life Assurance at four times your basic salary
🦈 50% Gymshark Discount
🎁 Gymshark Gift Card for each year of service
🛍️ Discounts, Cashback and Savings programme
🥇 Financial, Physical and Mental Wellbeing Support
📚 Great Training and Learning Resources
🖥 Choice of hardware and access to the best software
🤒 Paid time off when you’re physically and mentally unwell
🧸 Very Generous Family Leave package – we support you extending your family
🍎 Refuel - Healthy fresh food at GSHQ
🏋️‍♂️ Lifting Club (LC) Gym Membership
👉 Free monthly massages
💈 Beauty and Barber facilities
🚘 Free on-site parking

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