SEWS—Ohio Customer Service Center (Marysville)
BASIC PURPOSE: Coordinates interaction with all Honda locations in North America from all SEWS/SWS locations worldwide that provide products to Honda North America.
RESPONSIBILITIES:
- Coordinates the information from Honda to the corresponding SEWS manufacturing locations for ongoing issues at Honda. Responsible for communicating directly with Honda for those concerns
- Manages personnel responsible for customer-facing interactions involving mass production and new model
- Works to contain problems at the customer site and initiates the necessary sorting processes for non-conforming products
- Coordinates the New Model information for the QA group for all Honda Programs. Assures that all Customer Contact personnel are capable of completing necessary information
- Tracks responses to Honda to assure that they are completed on time and that the information is correct. During visits to SEWS manufacturing, confirms past countermeasures to Honda problem reports
- Actively reviews information system and flow to assure that the correct information is provided to manufacturing in the best format to assure timely responses to Honda
- Coordinates the submission of IPPAAR and IPP reports to Honda, ensuring accuracy and adherence to deadlines
- Other duties as assigned by manager
QUALIFICATION/REQUIREMENT:
- Bachelor’s degree in engineering or technical field
- 8-10 years of progressive experience including 2-4 years in supervisory capacity
- Must have excellent written and verbal communication skills.
- Must have sufficient computer skills to create and revise reports, and create presentations to explain information to customer and internal presentations
- Proficient in MS Office
-
Must have sufficient analysis knowledge and skills to create summary reports from raw data for management review.
About Sumitomo Electric Wiring Systems, Inc.
Sumitomo Electric Wiring Systems, Inc. (SEWS) is part of the Sumitomo family of companies, a 400 year old brand with a reputation for quality and reliability. With the support of facilities throughout North America, SEWS has been delivering innovative solutions to automakers for over 30 years, and is a leading supplier of electrical distribution systems, components and electronics. SEWS is committed to technical development worldwide and with a global network of resources, is able to deliver a truly competitive advantage to each of our customers. Our associates are what drive Sumitomo’s continued growth, which is why we proudly offer a competitive salary and comprehensive benefits package, including Medical, Dental, Vision, Disability, Life, 401(k) with match, tuition benefits, paid holidays and vacation.
About the Sumitomo Electric Group
Since the founding of Sumitomo Electric Industries, Ltd. in 1897 with copper wire production, we have developed many new technologies and products through innovative R&D activities based on Sumitomo Electric manufacturing technologies for electric wires and power cables. With more than 350 subsidiaries worldwide, we continue to introduce a wide variety of products that fulfill the expectations of society, in five business fields: Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials. We are a Fortune global 500 company.
**Interested Candidates Should Submit Cover Letter and Salary History When Applying.**
An Equal Opportunity Employer M/F/D/V
