Quality and Health Programs Supervisor (Practice Coaching Program)

We have an opportunity to join the Alliance as a Quality and Health Programs Supervisor. This role will be assigned to the Quality and Performance Improvement function within the Quality Improvement and Population Health Department.

ABOUT THE JOB 

The Practice Coaching Program is an exciting new program at the Alliance. Through this program, the Alliance partners closely with select providers to close health disparities and improve equity in the care the Alliance members receive across Monterey, Santa Cruz, Merced, San Benito and Mariposa counties. This Supervisor role will oversee 3 staff who will be responsible for working directly with providers to improve care for our underserved populations.  

This position will require regular travel to provider offices in Alliance service counties. 

WHAT YOU WILL BE RESPONSIBLE FOR

Reporting to the Quality and Performance Improvement Manager, this position: 

• Supervises a team within the Quality Improvement and Population Health Department, acts as a subject matter expert, and provides guidance on Quality Improvement and Population Health functions
• Assists with program planning, development, implementation, and evaluation, and with staff training
• Supervises, mentors and trains assigned staff

THE IDEAL CANDIDATE 

• Experience working in a healthcare provider setting or working directly with healthcare providers
• Has an engaging approach, listens to understand, and works collaboratively toward solutions  
• Enjoys working with different personalities and being out in the field
• Experience working in or with managed care plans
• Values health equity and is mission-driven  
• Experience in Performance Improvement, Lean, Six Sigma, or similar methodologies 

WHAT YOU'LL NEED TO BE SUCCESSFUL

To read the full position description, and list of requirements click here

• Knowledge of:
  • Process improvement, continuous improvement or performance management methodologies 
  • Functions and services of community health agencies and community organizations 
  • The basic principles and practices of supervision and training 
  • The basic principles and practices of program and project management
  • Research, analysis and reporting methods  
• Ability to:
  • Train, mentor, supervise and evaluate the work of staff, promote an atmosphere of teamwork and cooperation, and motivate staff to achieve goals and objectives
  • Plan, organize and prioritize the work of others, delegate effectively, coordinate activities and projects, follow up on work assignments and adhere to timelines  
  • Manage the development and implementation of projects, systems, programs, policies, and procedures 
  • Analyze, interpret and apply legal, regulatory, and contractual language, policies, procedures and guidelines, and legislative and regulatory directives 
  • Act as a technical resource and explain regulations, processes, and programs related to area of assignment 
• Education and Experience:
  • Bachelor’s degree in Public Health, Community Health, Health Education or a related field 
  • A minimum of three years of experience in quality improvement or performance improvement, which included a minimum of two years of lead or supervisory experience (a Master’s degree may substitute for two years of the non-lead/supervisory experience) 
  • Or an equivalent combination of education and experience may be qualifying 

OTHER INFORMATION

• We are in a hybrid work environment and we anticipate that the interview process will take place remotely via Microsoft Teams.
• While some staff may work full telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected.
• In-office or in-community presence may be required for some positions and is dependent on business need. Details about this can be reviewed during the interview process.

The full compensation range for this position is listed by location below. 

The actual compensation for this role will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferrable experience related to the position, education or training), as well as other factors (internal equity, market factors, and geographic location).