Quality Analyst

CQS S.A., a leading Greek company in customer relationship management services, has been recognized as the #1 Top Employer in Greece for 2024 on Poudouleveis.gr! Join a team celebrated for its outstanding workplace culture!

With over 1,300 employees, CQS collaborates with major Greek and multinational companies across industries such as telecommunications, energy, retail, banking, and insurance.

We are looking for a highly motivated Quality Analyst to join our team. This is a full-time, on-site role, responsible for analyzing data from various customer service channels, identify trends and patterns and make recommendations for improvements.

The primary goal of the role is to identify areas that need to be improved and work towards enhancing the overall quality, ensuring customer satisfaction and compliance with regulatory standards.

Key Responsibilities:

• Conduct detailed statistical analysis to identify trends, issues, and areas for improvement in customer services and process quality
• Develop and maintain quality standards and procedures in collaboration with cross-functional teams.
• Analyze test results and produce comprehensive reports detailing findings and recommending actionable improvements.
• Foster a culture of continuous improvement, identifying inefficiencies and suggesting enhancements to products and processes.

Key Skills & Competencies:

• Strong analytical abilities and attention to detail.
• Excellent communication, problem-solving, and decision-making abilities.
• Ability to adapt in a fast-paced environment.
• Solid understanding of Customer Operations Standards.

Qualifications & Experience:

• Previous experience in Quality analysis & Quality Auditing.
• Proficiency in MS Office (Excel, Word, PowerPoint, Outlook).
• Strong English language skills (both written and verbal).
• Bachelor’s degree in a relevant field.
• Knowledge of Statistical Process Control (SPC) and Six Sigma methodologies will be considered as an asset.

What We Offer:

• Competitive salary package.
• Performance-based bonuses.
• Private health insurance.
• Opportunities for career advancement within a dynamic and modern work environment.
• Continuous training and professional development programs.

If you are passionate about driving quality improvements and leading teams to success, we’d love to hear from you! Apply now to join CQS and be part of our high-performance team!