Join us on the IFS Energy and Resources team! We are looking for a Sr. Customer Support Consultant to join the team in Calgary. In this role, you will help with issue resolution by working closely with P2 clients working with Qbyte Metrix. You will work in conjunction with additional P2 teams to deliver and facilitate excellent customer service.
This position will be hybrid with occasional time in the office.
Your responsibilities will include:
- Support day to day customer issues, provide resolutions, and escalate as necessary.
- Analysis of complex issues and triaging issues to provide detailed problem descriptions for coordinating with development.
- Understand the importance of customer relations and support processes.
- Work with various team members to resolve the issues reported.
- Take initiative to provide value added services to our customers such as data cleanup and training on processes.
- Perform software testing of product releases and patches.
- Will attend or participate in on-site Customer meetings.
- Will attend and occasionally presents in Customer User Group meetings/presentations.
Skills:
- Ability to learn and use business application software quickly.
- Positive attitude, high performer, and team player.
- Strong interpersonal and customer management skills.
- Strong Analytical skills.
- Problem resolution.
- Ability to work in a fast-paced environment with changing deadlines and priorities.
- Strong written and verbal communication skills.
- Strong Microsoft Office skills (i.e. Word, Excel, PowerPoint, etc.).
- Experience with P2 software, specifically Qbyte Metrix, is required.
- Minimum of 5 years of Oil and Gas industry experience specifically in production accounting is required.
- Bachelor’s degree or equivalent relevant work experience
