This role is for a Quality Assurance Specialist to work in the Processing Team. You will analyze data flow, identify inefficiencies and risks, and ensure controls are effective. You'll provide guidance to team members, develop and implement audits, and propose improvements to processes and systems. Excellent communication and reporting skills are required.
Job Duties
- Analyze current practices and examine data flow within the processing systems to identify inefficiencies and potential risks while assessing the effectiveness of technology usage
- Assist data processing staff and quality assurance trainees by providing work related guidance for rules and procedures
- Evaluate the design and implement internal controls for the processing systems
- Identify weaknesses in current controls in place through procedure reviews, current practices observation, and rigorous testing
- Document all findings, including control weaknesses, process inefficiencies, and potential non-compliance issues
- Propose recommendations for improvement following to the findings, such as system upgrades, process modifications, or new controls implementation
- Conduct random audits of the processing team members and the processed cue sheets to understand the discrepancies and deviations
- Develop and implement audit plans and tools to effectively assess process effectiveness
- Collaborate with process owners and stakeholders to implement process improvements
- Conduct follow-up audits to track the effectiveness of implemented changes
- Stay up-to-date on relevant company policies, procedures, and regulations
- Communicate effectively with all levels of staff, both verbally and in writing
- Prepare clear concise reports as per the requirements of the management
Requirements
- GCE A/Ls or GCE O/L with a certificate / diploma level qualification
- Good communication skills in English (Verbal & Written)
- Excellent knowledge in Google Docs & Sheets
- Ability to conduct audits
- Excellent time management skills
- Ability to prioritize tasks, manage time effectively
- Strong attention to detail and a commitment to quality
- Good analytical and problem solving skills
- Ability to take challenges and handle pressure with a positive mind
- Flexibility to work extended hours in different shifts
- Understanding of the process mapping and documentation tools would be beneficial
Benefits
💰 Pegged Salaries to the USD
🏠 Hybrid work model
🏦 Performance Bonus
🏥 Private Health Insurance
🌴 Paid Time Off
📚 Development Opportunities
💻 Latest tech equipment
🚀 International Exposure
