QA Operations Analyst - Process Management (f/d/m)

Please note that the position is based in Berlin, Germany.

LIGHTHOUSE FOR TALENT

At Trade Republic, we are on a mission to empower everyone to create wealth with easy, safe and free access to the financial system. With over four million customers we are the largest savings platforms in Europe, with users holding over €35 billion on our platform.

We are seen as the go-to-destination for top talent from across the globe. Everyday we strive to make Trade Republic a great environment to do the best work of your life, surrounded by exceptional, caring and passionate colleagues. In addition to learning and growing with a world-class team, you will build a destination for millions of people across Europe to create wealth.

ABOUT THE TEAM

Our Quality Assurance (QA) team ensures operational tasks within Trade Republic meet high standards of accuracy and quality. We develop targeted QA processes to generate actionable insights from data analysis, supporting the safety of company and customer finances in the realm of anti-financial crime (AFC). Our mission revolves around aligning processes with strategic goals, implementing scalable architectures, and establishing efficient measurement systems.

WHAT YOU’LL BE DOING

• Create and maintain QA processes, QA tools and dashboards
• Conduct QA reviews to generate valuable and telling data about the state of operations
• Monitor the quality of outsourced tasks, including managing quality expectations with outsourcing partners
• Analyse QA data to identify operational weaknesses and inefficiencies (root cause analysis), in order to offer actionable feedback and recommendations to the operational teams
• Evaluate the development of quality and performance trends and differentiate one-time effects from repetitive behaviour
• Clearly structure findings and proactively report observed trends to relevant stakeholders
• Identify opportunities for QA automations and other improvements to QA processes
• Foster a culture of quality excellence in all aspects of the operation

WHAT WE'RE LOOKING FOR

• Self-driven personality with a “hands-on” approach and outstanding analytical skills with a quick understanding of new subjects and a willingness to learn and excel in a demanding startup environment
• Understand how to interpret QA data, identifying root causes of errors and prioritising fixes that have immediate impact. In other words, high level problem solving.
• Elementary to intermediate experience in data analysis and coding is required (SQL or Python)
• Excellent communication skills in English are required; additional languages are a plus
• Attention to detail is of utmost importance, as well as a willingness to challenge the status quo for the purpose of improving quality and performance
• Berlin-based or willingness to relocate to Berlin

WHY YOU SHOULD APPLY NOW

At Trade Republic you will get to do the best work of your career. We are a destination for people who are exceptional at what they do. Every day, we strive to build a world-class team and provide the space for people to do their best. We have a relentless ambition of raising the bar and expect the best from ourselves. Through our dedicated people-first management approach and transparent career paths, you will have the opportunity to develop and grow your career like never before. And because you are surrounded by a diverse team of high performers, you will be learning every day.

You will play an important role in fixing one of the largest challenges we face - closing the pension gap and democratizing wealth. Trade Republic is a place where your job, your career and your passions intersect. If this gets you fired up, just like it does for all of us at Trade Republic, then reach out!