QA Lead, Game Services

ENGINEERING - EPIC GAMES SERVICES

What We Do

Driving the plug-in power behind Unreal Engine 5. We bridge connections for licensees and our own internal game teams to online services. This allows games like Fortnite to utilize a combination of platform online services as well as Epic’s own online services to build cross-platform online features. Login, parties, voice chat, matchmaking, purchasing, cloud storage, and analytics are just a few examples of online features that our Online Game Services team helps games utilize.

What You'll Do

The Quality Assurance team owns the testing process, risk management, and quality evaluation of all products and functions across Epic. Our team works closely with developers and production to ensure the best possible user experience for our community and customers. In the Online Platform - Services, as a QA Lead, you will join our Game Services space leveraging your combination of quality management, data analysis, and technical skills to drive and improve the testing process, risk analysis, and quality evaluations related to game performance optimizations, device compatibility, and device optimizations for Fortnite. In this role, you’ll be responsible for managing the growth of QA professionals from a range of skill sets and collaborating with cross-discipline stakeholders in building toward the success of Platform for years to come.

In this role, you will

• Lead, manage, and mentor a team of QA Engineers and SDETs to define acceptance criteria, identify risks, and plan testing coverage for upcoming features and optimizations
• Reviewing test plans from team members for proper coverage and identifying gaps in the documentation
• Becoming a subject matter expert in areas such as Backend RESTful API Services under the Game Services group
• Provide constructive guidance to QA analysts and engineers to improve their work performance and career growth
• Lead and grow a quality assurance team, as both a people manager and a tactical driver of success, with the ability to contribute to day-to-day efforts as needed
• Develop a plan that solves the week-to-week testing requirements and expectations at a team level, and lead the team to execute against that plan
• Escalate risks and issues to ensure high visibility amongst partners for accurate decision-making - and collaborate with engineering, production stakeholders, and other internal QA Teams to facilitate the flow of information and requirements between the teams

What we're looking for

• Understanding of backend distributed systems and how they integrate into the entire Platform Ecosystem
• Not just a people leader; Able and willing to contribute to day-to-day testing/engineering efforts
• Experience working with and testing distributed systems or RESTful API services
• A deep understanding of defect reporting, version control, and standard coding practices
• Analytical and problem-solving experience in technical environments
• Ability to build relationships with stakeholders and execute on strategy in a team environment
• Familiarity and willingness to learn new technical frameworks, concepts, and tools
• Ability to prioritize and work independently, as well as in a team environment
• Ability to thrive while working in a fast-paced working environment, with the ability to juggle multiple projects
• Proven track record of successful contributions to the release of high-quality products

EPIC JOB + EPIC BENEFITS = EPIC LIFE

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.