QA Engineer

Introduction

About Us

Mercari is a Japan-based C2C marketplace company founded in 2013 with the mission to “Create value in a global marketplace where anyone can buy & sell.” From being the first tech unicorn from Japan before its IPO in 2018 we have come a long way towards becoming a global player and continuously and diligently work towards our transformation journey with a strong focus on our mission.

Since its inception, Mercari Group has worked to grow its services, investing in both our people and technology. Over time Mercari has expanded from being the top player in the C2C marketplace in Japan to new geographies like the U.S. We have also successfully launched new businesses such as Merpay, which is a mobile payment service platform with a vision to create a society where anyone can realize their dreams through a new ecosystem centered not only on payment service but also on credit. Today, Mercari Group is made up of multiple subsidiary businesses including logistics, B2C platform, blockchain, and sports team management.

For our services to be utilized by people worldwide; however, there is still a mountain of work ahead of us. This endeavor naturally requires the capability of the best talent and minds, and that is exactly the reason for us to launch the India Center of Excellence. With your help, we will continue to take on the world stage and strive to grow into a successful global tech company.

Our Culture

To achieve our mission at Mercari, our organization and each of our employees share the same values and perspectives. Our individual guidelines for action are defined by our three values: Go Bold, All for One, and Be a Pro. Our organization is also shaped by our four foundations: Sustainability, Diversity & Inclusion, Trust & Openness, and Well-being for Performance. Regardless of how big Mercari gets, the culture will remain essential to achieving our mission and something we want to preserve throughout our organization. We invite you to read the “Mercari Culture Doc,” which summarizes the behaviors and mindset shared by Mercari and its employees. We continue to build an environment where all of our members of diverse backgrounds are accepted and recognized, and where they can thrive while holding dear to Mercari’s culture.

Position Overview

A QA Engineer is responsible for ensuring quality is built early on by working closely with the software engineers (SWEs) and unleashing their potential to achieve quality by following testing best practices. Additionally, achieving the best quality of software products by debugging them through the use of systematic tests. This includes developing and writing automated tests, defining test processes, creating software test plans and programs for testing. The QA engineer also analyzes and writes test standards and procedures, maintaining documentation of test results to assist in debugging and modification of the software. 

The engineer analyzes test results to ensure existing functionality and recommends corrective action. In case of any issues, they consult with development engineers to resolve the problems. Additionally, the engineer provides feedback in preparation of technical appraisals of programming languages, systems, and computation software. The ultimate goal is to develop, apply, and maintain quality standards for a company’s software products.

Overall, the Software QA engineer is a critical role that helps ensure that the company's software products are of high quality, reliable, and meet customer satisfaction.

Work Responsibilities

Specific work responsibilities include:

1. Developing and executing test cases and test plans to ensure that software is properly tested and approved based on business requirements.
2. Identifying, documenting, and tracking defects and issues in the software and working with developers to resolve them.
3. Collaborating with the development team to ensure that testing procedures are integrated with the software development process and are aligned with the company's overall product quality standards.
4. Monitoring and reporting on software quality/testing metrics to ensure that development teams are meeting established goals and objectives.
5. Continually improving quality control processes and procedures to increase efficiency and accuracy.
6. Participating in the development of software products throughout its lifecycle - including design, development, testing, release, maintenance and support.
7. Keeping abreast of emerging trends, technologies, and tools related to testing techniques and methods
8. Communicating and working with product managers, developers, and other stakeholders to ensure that the product is meeting the necessary quality standards.

Job Description

What You Will Do

• As a QA Engineer at Mercari, you'll work on enhancing current app features and introducing new ones from the customer's point of view.
• Design and implement automated tests.
• Coach SWEs on testing best practices.
• Develop an “All for testing” mindset in development teams.
• Develop and improve processes for quality-assurance related activities.
• Review plans and specifications developed by product managers and provide feedback.
• Engage in quality assurance activities throughout the entire development process while working in a quality-focused, high-speed environment.
• Perform quality analysis using quantitative and qualitative data to suggest improvements to development teams

You May Be a Good Fit If You

• Have a strong understanding of QA methodologies, tools, and processes.
• Can unleash development teams testing potential.
• Possess good analytical, problem-solving, and troubleshooting skills.
• Have experience working on testing frameworks and automation tools.
• Have an interest in exploring new technologies and approaches to testing.
• Have a strong attention to detail and can maintain accurate records of test results.
• Have good communication and interpersonal skills, with the ability to work collaboratively with stakeholders in various locations.
• Have experience working in an Agile development environment.
• Possess relevant technical skills and knowledge, such as programming languages and databases.

Bold Challenges

• You will be responsible for quality assurance of the Mercari app, a marketplace platform with over 20 million monthly active users.
• Implement a mindset where quality assurance is engineering and teams responsibility 
• Involved in tasks such as understanding customer issues, developing processes, analyzing data, and creating quality guidelines to assure overall development process quality.
• This role allows you to consider quality from the customer's perspective and build quality assurance from scratch.

Requirements

Required Experience

• 2-8 years of experience working in QA activities and automation.
• Experience in testing mobile applications, including test design, implementation, optimization, and test management.
• Creating/programming automated tests, for at least one of the following platforms:
• Android
• iOS
• Web
• Experience in effectively resolving issues and enhancing processes within your team.
• Communication, collaboration, and problem-solving in team environments.
• QA experience within an Agile Scrum-based development process.

Preferred Experience

• Experience in using tools such as Jetpack Compose, XCUITest, Jest.
• Experience in backend/API testing and automation.
• Experience working in a CI/CD environment.
• Experience in web / smartphone apps / backend development.
• Experience in test tool selection and its development.
• Experience with e-commerce platforms and services.
• Experience in performance testing, security testing, and internationalization testing.

Employment Status

Full-time

Benefits

Office

Bangalore

• Hybrid workstyle
• We believe in high performance and professionalism. Every team will decide the best work style (including remote work) that maximizes your performance.
• To build a strong & highly-engaged organization in India, we highly encourage everyone to work from our Bangalore offices, especially during the initial office setup phase.
• We will continue to review and update the policy to address future organizational needs.

Work Hours

• Full flextime (no core time)
  *Flexible to choose working hours other than team common meetings