Publisher Solutions Associate

[60.000 $ - 70.000 $ ] / Hybrid / Full-time
Location: New York

Connatix is a next-generation video platform for publishers. We believe in the power of the experience, and are on a mission to help publishers do more with their content by delivering quality videos at scale. With multiple ways to monetize and a focus on the experience, publishers can benefit from video advertising without compromise. To expand reach, Connatix has built an extensive independent syndication network for distribution. With highly immersive, first-to-market video formats, Connatix is creating a new generation of content experiences that are optimized for publisher success.

Connatix works with over 3,000 publishers worldwide and in 2018, was ranked #2 in the comScore video matrix. Founded in 2014, the company is headquartered in New York City with offices in Tel Aviv, London and Cluj-Napoca, Romania.

At the heart of Connatix’s technology is our people. We’re a group of innovators, disruptors, techies, and storytellers. There's an electric energy for our products, roadmap, and vision that motivates and truly inspires across offices. Having a great place to work is important! Our offices were designed to foster a creative, collaborative, and open energy. 

At Connatix, we don't hire candidates - we hire team players. We hire innovators. We hire creators. Sound like you? 

The Position

Connatix is looking for a Solutions Associate to join our Publisher Solutions team. Someone with strong troubleshooting skills who enjoys being challenged by complex technical problems and working with customers on creative solutions.

The solutions associate is a key technical resource for new and existing customers, working closely with account managers, product and engineering teams to help our customers get the most out of the Connatix platforms. 

The role is focused on platform onboarding, systems integration, product customization and troubleshooting of video and ad integrations for enterprise customers and prospects. 

As the technical subject matter expert, the Solutions Associate assists and trains our publishers on Connatix’s technology and platform - as well as devising inventive solutions for custom implementations.

Responsibilities:

• Work with publishers, sales, product and engineering teams to implement Connatix's video stack on publisher's websites
• Develop bespoke solutions for customer-specific use cases
• Train and educate customers on Connatix’s product features and industry best practices
• Become an expert on Connatix’s APIs and product features and how to best use them to match a publisher’s use case
• Work with customers and other teams to troubleshoot issues, handle technical requests quickly and appropriately and manage expectations
• Create demos for the BD team in the pre-sales cycle and provide technical guidance as subject matter expert
• Work closely with product development to maintain the feedback loop from customers
• Guide publishers through technical platform setup and configuration

Qualifications

We’re looking for an empathetic, tech minded individual who thrives when solving problems. Years of experience are less important than work ethic, skill and a strong desire to learn & improve. 

• Experience communicating technical features, concepts and constraints to a non-technical audience
• High level of comfort with training and supporting clients on a technology platform
• Experience configuring and implementing enterprise software applications is an asset
• Personality traits that emphasize curiosity, continuous learning and perseverance. You thrive on problem solving and tinkering, and enjoy daily challenges
• Exceptional organization and prioritization skills
• A Bachelor’s degree in CS (or equivalent demonstrable skills)
• 1-2 years of work experience preferred
• Outstanding written and verbal communication skills in English. 

The following technologies & skills will be crucial to your success in this role:

• Web development with HTML, CSS, and JavaScript
• Excellent analytical and troubleshooting skills
• Familiarity with SQL
• Performance and page analysis using browser debugging & development tools

Bonus skills 

• Experience using APIs
• Experience in the digital advertising industry, particularly video and programmatic
• Understanding of advertising technologies and platforms such as prebid.js, CMS, CMPs, Ad Servers, DSPs/SSPs, etc