About SonderMind
At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.
To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.
About the Role
As the Psychiatry Growth Specialist, you will be a key driver in expanding our Psychiatry Program in current and future markets. In this role, you’ll lead efforts to deepen our presence in existing states and introduce our services to new states, all while helping to scale operations from the ground up. You’ll collaborate closely with teams across provider recruitment, onboarding, marketing, and strategic partnerships to achieve our growth targets. Your work will directly impact our expansion into new states, the growth of our provider network, and our ability to ensure clients receive high-quality care. This is a unique opportunity to make a tangible impact on improving access to care and growing a more nascent business line. If you're passionate about mental health and excited to join a dynamic, forward-thinking team, this role is for you.
Essential Functions
- Develop and execute against expansion project plans–working towards expanding psychiatry services into 25+ markets from the ground up.
- Take ownership of defining (and continually refining) the operating plan with data-driven process improvement plans to actively manage & grow the program.
- Collaborate cross-functionally with provider growth, marketing, product, and strategic partnerships to drive alignment, consistency, and systemization while identifying and removing obstacles to ensure smooth operations & drive growth.
- Develop and track the Psychiatry Program’s KPIs to monitor the success & ongoing growth of current markets.
- Take ownership of monthly administrative tasks such as invoicing, working with our quality assurance team, and report outs to cross functional team members.
- Operate as a ‘start-up within a -start-up’, motivating teammates and stakeholders, encouraging innovation and creativity to drive success.
What does success look like?
- Within 1 month, take over project management of the operational project plan for the current psychiatry program efforts and develop initial hypotheses around how to sustainably drive these efforts in current and future markets.
- Within 2 months, work cross functionally with Legal, Payor, Marketing, Recruitment, Credentialing and Onboarding to strategically and effectively expand into new psychiatry markets.
- Within 3 months, monitor and track expansion KPIs to determine if expansion is trending successfully, proactively communicate any impediments of success to stakeholders.
- Within 6 months, help shape the vision for the Psychiatry Program that focuses on driving further penetration into markets while working with the cross functional teams.
Who You Are
- 3-6 years healthcare technology and/or BH technology experience, startup experience is a plus
- Proven project-management and organizational skills
- Data driven with ability to drive data analysis related to clinical initiatives
- Ability to translate between clinical and non-clinical trained team members
- Experience working in Salesforce and data analytics platforms (e.g. Looker)
- Strong written and verbal communication and ability to influence and facilitate cross-functional projects
- Proven ability to move projects forward despite ambiguity
- Demonstrated ability to dive into unfamiliar territory, self-start, become a subject matter expert, and deliver high-quality work
- Proactive, inquisitive and self-motivated
Our Benefits
The anticipated salary rate for this role is between $90,000-100,000 per year.
As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.
Our benefits include:
- A commitment to fostering flexible hybrid work
- A generous PTO policy with a minimum of three weeks off per year
- Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
- Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
- Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
- Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
- 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
- Travel to Denver 1x a year for annual Shift gathering
- Fourteen (14) company holidays
- Company Shutdown between Christmas and New Years
- Supplemental life insurance, pet insurance coverage, commuter benefits and more!
Application Deadline
This position will be an ongoing recruitment process and will be open until filled.
Equal Opportunity
SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
