Provisioning Coordinator

Salary: £22,308.00 per annum

Location: Nelson, Lancashire 

Working Hours: Monday to Friday 8:30/9:00-17:00/17:30 (37.5 hours)

The Data Provisioning Coordinator is required to manage orders from the set-up to the resolution.

Responsibilities

• Task management.
• Make welcome/confirmation calls and send confirmation e-mails.
• Handle first line Installations support calls.
• Accurate input of order details onto all systems.
• Liaise with customers/business/resellers partners and suppliers regarding order queries/amendments.
• Provide technical advice to customer/business partners/resellers and internal staff.
• Placement of all order types on Openreach and other Supplier Portals.
• Co-ordinate jobs/ arrange engineer visits.
• Deal with order rejections.
• Liaise with customers/ business partners and suppliers to resolve issues and provide regular updates.
• Raise and resolve provisioning escalations and faults.
• Check all accounts are set-up and billing correctly.
• Schedule and action all tasks to completion within specified timescales.
• Follow all procedures and deliver high level customer service for maximum customer satisfaction.
• Work towards set KPI’s, goals and objectives.
• Ensure all systems are kept fully updated for each action and point of customer contact.

• Excellent telephone manner
• Ability to manage own workload
• Previous experience of Microsoft packages
• A ‘can do’ and positive attitude towards work and personal development
• Excellent communication skills both verbal and written

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• £500 referral scheme bonus
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Sim deals for you and your family/friends
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married

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