Provider Success Associate

The Clover Care Services organization delivers proactive support and care to our members through our Clover Home Care teams, and quality improvement services to our aligned insurance plan providers through our practice engagement team. We have built one of the most proactive, data-driven health care services platforms in New Jersey and are excited about the future of technology and how it impacts our ability to bring transformative results to both patients and providers.

As a Provider Success Associate on the Clover Care Services team, you will work with clinicians to fully operationalize the Clover Assistant within practices. Clover Assistant is a groundbreaking web application built for a provider to use during each visit they have with a Clover  patient. Clover Assistant empowers clinicians with the right data, at the right time to improve patient outcomes. The management of practice accounts will include identifying optimal workflows, analyzing data to proactively identify trends and drive performance, and responding to clinician needs to create a strong partnership between Clover and the practices. This role will be an expert user of the Clover Assistant product and play a pivotal part in driving optimal use of the Clover Assistant to improve the lives of our members through data-driven care.

As a Provider Success Associate, you will:

• Be the face of Clover and serve as the primary point of contact to healthcare providers and staff using the Clover Assistant.
• Engage and onboard new providers and practice staff onto Clover Assistant.
• Regularly conduct in-person check ins with practices to reinforce your presence and support in utilizing the tool. 
• Facilitate feedback loops between providers and Clover to ensure program alignment and inform future product enhancements.
• Build strong, consultative relationships with practices and conduct regular reviews with clinicians to address product updates and ensure customer delight.
• Track and synthesize provider insights to drive product roadmaps.
• Analyze data to identify trends and proactively intervene with your practices.
• Demonstrate a solid understanding of product features and how providers are expected to interact with the product - in essence, be an expert user of the product.
• Maintain up-to-date knowledge of the Clover Assistant features and best practice workflows to drive adoption.
• Document workflows and other artifacts to support practices and providers.
• Demonstrate provider empathy to foster trusting relationships between Clover and the practices using Clover Assistant.
• Coordinate with users to schedule meetings and promptly respond to ongoing needs.

You should get in touch if:

• You have 2+ years experience in healthcare sales or SaaS Customer Success.
• You are bilingual in Spanish and English (required). 
• You have a strong, metrics-focused customer success, clinical or account management background and have demonstrated success in leveraging data to guide decision-making that align with broader strategic objectives.. 
• You have experience establishing strong relationships with healthcare providers and office staff, and/or you have worked in a primary care practice.
• You possess a general understanding of healthcare concepts, including claims processing, EHRs, medical billing and coding, reimbursement models, and Medicare/Medicare Advantage.
• You enjoy meeting with providers face to face and excel in an environment where you blend in person and virtual meetings.
• You have a reliable source of transportation to complete onsite visits as will be required by the role 2-4 days per week.

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.