How will this role have an impact?
Under the supervision of the Sr. Manager, Network Performance, the Provider Ambassador serves as a liaison between Signify Health and our provider network. As a Provider Ambassador, you will play a crucial role in enhancing relationships, improving communication, and ensuring the overall satisfaction of Signify Health providers.
Logistics: This role can be fully remote or hybrid in Dallas area
What will you do:
- Relationship Management: Cultivating and maintaining positive relationships with healthcare providers, fostering collaboration and partnership.
- Issue Resolution: Addressing concerns and issues raised by providers, working closely with internal teams to resolve problems promptly and efficiently.
- Communication: Facilitating clear communication between the Signify Health and providers, disseminating important updates, policies, and relevant information.
- Safety Champion: Serves as a vital component in responding, documenting and escalating safety incidents. Must be able to use critical thinking and judgment to properly follow the safety incidents protocols
- Advocacy: Advocating for providers' needs within the organization, ensuring their perspectives are considered in decision-making processes.
- Quality Improvement: Collaborating with providers to identify areas of improvement in service delivery, patient care, and overall operational efficiency.
- Data Analysis: Analyzing data related to provider feedback, complaint trends to identify areas for improvement.
- Collaboration: Collaborating with internal departments such as Network Support, Mobile, Education, marketing, operations to ensure seamless coordination and support for providers.
- Networking: Actively participating in industry events, conferences, and networking opportunities to expand the organization's provider network.
- Compliance: Ensuring that providers adhere to regulatory requirements and organizational policies, providing necessary guidance and support.
Other expected duties:
- Meet key performance indicators (KPIs) that measure and enhance the team's efficiency and effectiveness in addressing provider concerns.
- Conduct regular connection points with providers as established by the department
- Act as a representative for the Provider Resolution Team internally and externally, collaborating with other departments to ensure a cohesive and streamlined approach.
- Advocate on behalf of providers based on valuable feedback, working to address concerns and improve overall satisfaction.
- Follow the escalation process, ensuring timely and effective resolution of issues that may impact the delivery of care to members.
- Other duties as assigned based on business needs
What we are looking for:
- Bachelor's degree in a relevant field or an equivalent combination of education/training and experience
- 3 or more years of successful professional work experience, with solid time in customer services, preferably in healthcare settings
- Prior experience in a Signify Health Department strongly preferred
- Proven experience in a managerial role, with a focus on customer service, provider relations, or a related area
- Strong analytical and problem-solving skills, with the ability to develop and implement performance metrics
- Excellent communication and interpersonal skills, with the ability to represent the team both internally and externally
- Familiarity with healthcare provider relationships and understanding of industry dynamics
- Demonstrated ability to advocate on behalf of stakeholders and drive positive outcomes
- Experience in developing and managing programs to enhance stakeholder engagement
Other attributes we look for:
- Strategic Thinking: Capable of developing and executing strategies that align with organizational objectives.
- Collaboration: Works effectively with cross-functional teams to achieve common goals.
- Adaptability: Adapts to changing priorities and environments with a solutions-oriented mindset.
- Results-Driven: Focuses on achieving measurable and impactful outcomes.
The base salary hiring range for this position is $19.00 to $32.00. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.
About Us:
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.
Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.
To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com
Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.
We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
