Property Operations Analyst

Why Flock?

There are 17 million Americans who own rental property. Most don't want to be landlords anymore; however, selling isn’t always a good option. Why? You’d lose income and appreciation, trigger tax liabilities, displace tenants, and face the cost and hassle of preparing the property for sale. We’re here to help.

Flock is building the retirement solution for landlords. We’ve created the first tech-driven 721 Exchange, allowing rental property owners to convert their real estate into passively owned shares in a professionally managed portfolio of homes. Some call it the UPREIT; we call it "The People’s REIT."

Unlike a traditional property sale that ends the buyer/seller relationship, Flock’s approach initiates a new journey. When owners contribute their real estate to Flock, they experience a carefully crafted process that relieves their pain points and offers ongoing benefits. It’s a better way to sell and own real estate.

We’re backed by a strong group of venture capital firms, including Andreessen Horowitz, Human Capital, Susa Ventures, Box Group, and Primary Venture Partners, along with strategic investors like 1Sharpe Ventures, Redwood Trust (NYSE: RWT), and Eric Wu (former CEO of Opendoor).

The Position

Flock is hiring a Property Operations Analyst to play a crucial role in maintaining the high operational standards of our single-family rental portfolio. This role focuses on the property lifecycle from rent-ready status to resident move-out, managing every interaction to ensure a seamless resident experience and efficient property management.

Responsibilities:

• Resident Relations & Support
  • Serve as the main point of contact for residents from move-in to move-out.
  • Manage and coordinate responses to inquiries, maintenance requests, and concerns.
  • Ensure every interaction is smooth, responsive, and reflects our commitment to excellent service.
• Lease Compliance & Rent Coordination
  • Oversee lease compliance throughout the residency.
  • Coordinate rent collection and address any overdue payments.
  • Escalate issues with lease violations as needed, ensuring efficient follow-ups focused on resident satisfaction.
• Resident Experience Management
  • Move-In Coordination: Ensure a seamless move-in experience for new residents, verifying that all documents are completed accurately and addressing any last-minute needs promptly.
  • Ongoing Resident Support: Monitor and address maintenance requests, coordinating with vendors for timely resolution. Proactively communicate with residents about scheduled maintenance or inspections to maintain resident satisfaction.
  • Move-Out Process: Manage move-out procedures, including scheduling final inspections, handling security deposit returns in compliance with legal requirements, and updating internal systems to reflect the property’s status change.
• Vacancy & Leasing Management
  • Coordinate with leasing teams to ensure properties are listed promptly.
  • Assist with pricing strategies based on market conditions.
  • Listing Support: Ensure property listings are accurate and up-to-date, collaborating with internal teams to enhance property visibility and implementing promotional offers to improve occupancy rates.
• Documentation & Process Adherence
  • Follow Procedures and Service Standards: List properties for rent to be tourable within 24 hours of the make-ready date. Update property status changes in our database within 24 hours of resident notification and respond to maintenance requests with next steps within 36 business hours.

Qualifications

• Experience
  • Minimum of 2 years in real estate, operations, or customer service.
  • Experience with property management software preferred.
• Skills
  • Attention to Detail: Meticulous in managing documentation and following processes accurately across multiple properties and resident needs.
  • Communication Skills: Excellent verbal and written communication, skilled in providing exceptional customer service.
  • Organizational Skills: Strong ability to prioritize tasks, manage time effectively, and proactively address operational needs.
• Mindset
  • Resident-Centric Approach: Committed to enhancing the resident experience at every touchpoint, empathetic and responsive to resident needs.
  • Adaptable and Proactive: Thrives in a fast-paced, startup environment, eager to take initiative and improve processes.
  • Ownership Mentality: Demonstrates accountability for responsibilities, actively participating in feedback loops to foster continuous improvement.

Compensation & Benefits:

The annual salary range for the target level for this role $55K-$75K, target equity, and benefits (including medical, dental, vision, and 401(k).