Property Manager (Commercial)

ESSENTIAL FUNCTIONS:

• Oversee day-to-day operational management of buildings and grounds consistent with CIM policies and procedures, approved budgets, business plans and management direction.
• Develop property business plans and annual operating budgets with a focus on increasing revenues, controlling costs and maximizing the leasability of the property accurately and on time.
• Achieve customer service excellence through tenant-focused relationship programs and processes that exceed guest expectations. Lead your team to anticipate tenant needs, assure positive and prompt response to service requests and administer affairs at strategic and operating levels for the mutual benefit of the tenants and property NOI.
• Prepares and delivers timely, accurate and complete financial reporting requirements. Forecasts management plans and prepares monthly performance reports, providing all necessary details and variance explanations.
• Manages vendor relationships effectively to ensure service expectations and contract obligations, including bid and insurance requirements. 
• Provide quality-control oversight, implement cost-containment initiatives and liaison between tenants and third-party service providers as necessary.
• Perform financial management and recordkeeping activities, such as:
• 1) Collecting rents and other receivables, invoicing tenants as permissible by the lease and aggressively pursuing delinquencies.
• 2) Manage payables, consistent with approved budgets, contractor/supplier performance, corporate accounting directive and expense containment initiatives.
• 3) Accurately report transactions using corporate accounting systems and methods in compliance with policies, procedures and timelines. Maintain documentation locally for management review and audits.
• Lead risk management efforts to minimize exposure and losses.
• 1) Obtain certificates of insurance and waivers from tenants, contractors, suppliers and other third parties and assure adherence to safety guidelines pertinent to property visitors, tenants and employees.
• 2) Direct employee participation in company workplace illness and injury prevention programs and assure adherence to accident-avoidance initiatives.
• 3) Provide post-accident follow-up including reporting, investigation and liaison for insurance, legal and incident prevention purposes.
• Function as liaison between assigned property and CIM asset managers, leasing representatives, development personnel and other internal parties. Support activities may include but are not limited to:
• 1) Assure space is in show-ready condition, provide input as leases are negotiated and provide cost estimates for landlord work.
• 2) Participate in due diligence activities.
• 3) Gather and analyze financial and statistical data for decision making.

SUPERVISORY RESPONSIBILITIES:

• Supervise on-site staff. Plan, organize and control employee-focused activities including but not limited to:
• 1) Assure compliance with all applicable employment laws, company policies and procedures, and management directives.
• 2) Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
• 3) Facilitate employee development and training opportunities that promote maximum productivity.  
• 4) Prepare and deliver regular performance appraisal for staff.  Recommends staff recruitment, selection, promotion, advancement, corrective action and termination.
• 5) Mentor and coach team members to further develop competencies.  Foster a positive team culture ensuring low turnover and high satisfaction for CIM employees and 3rd party staff members.
• 6) Leads by example and models behaviors that are consistent with the company's values.

EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)

• Bachelor’s Degree (BA or BS) or equivalent from accredited college or university with successful completion of business-related coursework.
• A minimum of two years of successful, professional property management experience in a commercial office environment.
• A minimum of one year experience in a supervisory role.
• Demonstrated practitioner’s knowledge and skills in:  contract administration, lease administration, expense escalation practices, accounting and financial management and reporting, financial analysis, budgeting and expense management, business planning, risk management, tax assessments, tenant relations, construction and tenant finish activities, engineering and preventative maintenance, energy management, security, emergency procedures, garage and parking operations.
• Proficiency with Microsoft Office including Outlook, Word, Excel, PowerPoint.
• Proficiency with 3rd party software for maintenance of service records, ex Angus AnyWhere.
• Proficiency with financial software such as Yardi and NexusPayables.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to apply sound judgment to issuing and/or carrying out instructions.
• Solve varied business problems inherent in supervisory activities and oversight of suppliers, vendors and/or contractors.
• Ascertain tenant needs and develop strategies to meet those needs.
• Make sound property decisions from market-based projections using knowledge of commercial real estate markets and interpretation of current trends.
• Ability to communicate verbally and in writing with tenants and staff members, interview prospective employees, train subordinates, communicate performance expectations and provide regular feedback on performance.
• Ability to read, analyze and interpret complex and technical materials such as vendor contracts, lease abstracts, financial reports and/or legal documents.
• Ability to effectively present information to top management, public groups and/or business owners, tenant groups.
• Ability to respond effectively to the most sensitive inquiries or complaints in a timely manner.

PERFORMANCE METRICS:

• Meet stated Investments approved operating budgets based on leasing objectives, cost control and annual NOI.
• Complete owner reports and other required corporate reporting requirements on time.
• Ensure accounting deadlines are met for Yardi lease input, move outs, reserve and write-off of bad debt.
• Tenant questionnaires and corporate surveys.