Project Systems Administrator

Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These values guide everything we do, and we achieve them thanks to the diverse and collaborative efforts of our team. We are dedicated to creating a supportive environment where every team member can thrive. This includes fostering learning, professional growth, and valuing each team member’s input, all within a culture that promotes work-life balance and a strong sense of belonging.

Due to continued growth, we are currently seeking to add a Systems Administrator to our Project Team! In this role, you will provide crucial support to our clients, serving as both field and escalation support, while performing the following responsibilities:

• Execute all project efforts as outlined in Statements of Work (SOWs) for contract clients.
• Lead project planning and set clear expectations with clients and team members.
• Meet all communication requirements to ensure smooth project progress.
• Complete technical objectives as specified for each project.
• Provide post-go-live support to maintain and optimize the client environment.
• Collaborate with third parties, including co-managed environments and application vendors, to complete project tasks as needed.
• Maintain thorough documentation of all processes, tools, and environments.
• Communicate effectively with clients and internal teams about upcoming changes, outages, and project impacts.
• Enter daily documentation, including time, expenses, and all work, as service tickets in ConnectWise.
• Other duties as assigned

Example Projects:

• Hypervisor replacements and migrations (e.g., Hyper-V, VMware)
• Email migrations (various platforms to M365)
• Server builds and migrations
• Network upgrades and overhauls
• New office space build-outs
• Application deployments (CRM, ERP, etc.)

Requirements

• 5 or more years of experience (preferred)
• Certifications such as MCSA, VCP, CCNA are a plus.
• Experience with platforms like ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is a bonus.
• Strong communication skills are essential for success in this role.
• Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team.
• Enthusiastic about taking on challenges in a growing company with a diverse client base.
• Self-driven and capable of working independently with minimal supervision.
• Excellent organizational skills and strong attention to detail.

Be a part of CT's finest and best places to work! Charles IT is a rapidly expanding IT company, recognized among Inc 5000’s fastest-growing companies, MSP’s Top 501, and Marcum’s Top Tech 40. We attribute our success to our talented team, and we’re excited to welcome new members as we continue to grow. Come join us!

Benefits

Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!

Our Commitment to Inclusion:
Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.

If you’re excited about contributing your expertise to a fast-growing company that values innovation and teamwork, we’d love to hear from you!