Project Operations Manager

We are looking for an Project Operations Manager to join the Bristol-based Love to Ride team and help us get more people riding bikes.

About Love to Ride

Love to Ride is the online platform that gets more people riding bikes. We make it easy and fun to encourage our friends, family, and co-workers to ride. We work with cities, companies, and people all over the world to encourage more people to enjoy the benefits of riding a bike.

Checkout this animation to learn more.

Our Mission

To create and deliver the best online platform and programmes in the world for getting more people riding bikes.

Business Model

Our global online community is free for everyone, everywhere. We work with cities and businesses around the world to encourage and support more people to ride by:

• Providing a local Love to Ride platform
• Running local promotions and online challenges
• Helping Governments and regions understand biking patterns and behaviours

Our Products

We generate revenue by creating and selling:

1. Local Love to Ride communities
2. City and regional campaigns and challenges
3. Corporate challenges and incentives schemes
4. Biking ridership and safety data

About the Role

We are seeking a proactive and skilled Project Operations Manager to join our dynamic team at Love to Ride, where you will play a key role in managing and delivering local cycling behaviour change and encouragement programs for our clients. In this role, you will work closely with internal teams to develop impactful campaigns that drive engagement and promote sustainable travel behaviours. The ideal candidate will be an excellent communicator with strong project management skills, a passion for making a positive impact, and a commitment to achieving excellent results.

While our UK headquarters are based in Bristol, we are open to finding the best candidate for the role, regardless of location. If you have the experience and the enthusiasm to contribute to our mission, we'd love to hear from you.

What You’ll Do
As Project Operations Manager, you will:

• Oversee Campaign Delivery: Manage the delivery of our campaigns and work with our Project Administrator to implement our delivery processes.
• Design Engaging Campaigns: Contribute towards impactful initiatives, including our flagship Ride 365 campaign, to inspire behaviour change and increase engagement.
• Enhance Tools and Processes: Collaborate with colleagues across teams to integrate SaaS solutions, streamline workflows, and improve campaign content delivery.
• Provide Client Reporting: Ensure key milestones are achieved, outcomes are tracked, and insightful reports are delivered throughout the year.
• Manage Engagement Materials: Oversee the development and localisation of email templates, dynamic content, and marketing materials to maintain consistent messaging.
• Deliver for Clients: Work closely with account managers to align campaigns with client objectives while ensuring scalability and efficiency.
• Support and Lead Teams: Provide support and guidance to the Project Administrator and contribute to a positive and collaborative team culture.

Why Join Love to Ride?

Purpose-Driven Mission: Play a part in encouraging healthier, happier, and more sustainable lifestyles.

Requirements

What We’re Looking For
To thrive in this role, you’ll need:

• Project Management Expertise: Proven success in managing large-scale, cross-functional campaigns.
• Data-Driven Thinking: Analytical skills to assess performance metrics and make data-informed decisions.
• Leadership Ability: A track record of inspiring and aligning teams to achieve strategic goals.
• Tech Savvy: Confidence in using SaaS tools, automation, and dynamic content systems, along with excellent IT skills (e.g., MS Office, Monday.com, Intercom, Hubspot).
• Creative Problem Solving: The ability to develop innovative approaches to campaign delivery and client engagement.

Skills and Experience
The ideal candidate will bring:

• At least 4 years’ experience as a Operations / Account manager or in a similar role.
• Exceptional organisational skills to manage multiple client projects and associated administrative tasks.
• Excellent communication skills, including confidence in public speaking and chairing online meetings.
• A high level of attention to detail and a commitment to delivering quality outcomes.
• Experience managing financial budgets and delivering projects on time.
• Flexibility to work with remote teams across time zones (we have staff in the UK, US, and Australia).
• A collaborative, open-minded, and friendly approach, with a genuine interest in the work we do.

Benefits

Package

Competitive salary + benefits. £30,000 to £40,000 salary range depending on experince.

How to apply

If you think you’d be a great fit for this role, then we’d love to hear from you. Complete the pre-application questions and your application on our host recruitment platform - Workable.

All applications need to be submitted by 7th Dec 2024. However, If you’re seeing this late, have missed the deadline and you really want this job, please do get in touch to see where we’re at in the process.

Equality of Opportunity

Love to Ride is an equal opportunity employer and we value diversity - in both backgrounds and in experiences. We want everyone, everywhere, to enjoy the benefits of riding a bike, and we know we’ll be successful in achieving our mission when everyone feels welcome, included and valued - out on their bikes and in our team. If you think you’d be a good fit for this role, then we’d love you to apply for it and consider coming to work with us to get the world riding and smiling.

More Info

Check out our client-facing and blog sites:

• business.lovetoride.net
• partners.lovetoride.net
• blog.lovetoride.net

Thank you for your interest in Love to Ride – we look forward to hearing from you.