Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 125,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
About the role
We are looking for a Project Manager to guide customers through the process of implementing and deploying Crunchtime. The Project Manager leverages valuable project management skills and experience to keep the Customer on track to meet their goal. The Project Manager manages external and internal resources within the proven plan that is customized to the needs of the customer’s business. This is a critical role for CrunchTime that decreases the customers’ time to value, therefore increasing the customer’s ROI.
What you'll do as a Project Manager
As part of the Client Services Team, Project Managers are responsible for helping our world-class customers in the restaurant and hospitality industries gain value quickly and efficiently with their Crunchtime investment. They execute the following behaviors and tasks:
- Using project management experience with the application of proven deployment techniques, manage multiple current customer projects while also contributing to the ongoing evolution of our tools and processes for implementation.
- Helping customers stay engaged and accountable to the project plan
- Managing multiple workstreams, including software deployment and systems integrations efforts.
- Ensuring that deliverables not only meet customer expectations, but that the customer accepts the deliverable in a timely fashion.
- Keeping key internal and external stakeholders informed through proactive updates to key data as well as ad hoc communications to manage milestones, project risks, and other important project information
- Leveraging significant skills in influencing others to ensure each key player in a project understands and meets his or her responsibilities
What we're looking for
- Experience interacting with internal and external stakeholders from varying functional disciplines and levels within the organization
- Impeccable customer service skills, highly collaborative and able to influence others within a matrixed team environment
- Proven ability to manage projects across different industries
- Experience using cloud-based project management tools for real time collaboration with customers.
- Excellent problem-solving skills
- Excellent Excel skills and experience are required
- Ability to train / teach disparate users
- Project management certification is desired
- Willingness to travel up to ~25% to client locations
Nice to haves
- Experience working with ERP systems is desired
Education and Experience
- Minimum of 5 years in a customer-facing, software project management role.
- Bachelor's degree preferred.
- Experience working in the restaurant, cruise, or hospitality industries is helpful.
Physical Requirements:
- Prolonged periods of sitting at a desk
- Prolonged periods of typing and working at a computer
- Ability to listen and speak over the phone or Zoom calls
- High level of mental concentration and focus
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
What you’ll get
- Great mission-driven team members from diverse backgrounds with a strong company culture
- Competitive pay
- Flexible PTO
- Paid company holidays
- Yearly team off-sites
- International travel opportunities
- Medical, dental, and vision benefits (FSA, HSA & HRA options)
- Basic & Voluntary Life Insurance
- 401k employer match
- Wellness benefits (Headspace, Headspace+)
- Commuter benefits
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- 10 weeks of paid parental leave
- Fitness reimbursement
- Learning & development funds
Equal Employment Opportunity Statement
At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.
