Develop the implementation project plan and officially start projects by conducting kick-off meetings with clients and other staff as needed. Project plans outline the scope, schedule, and budget of the project, as well as each party’s responsibilities and mutual commitment to contribute adequate resources to follow the plan.
Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information.
Manage and assume accountability for all aspects of projects related to the delivery of client software and services including:
Acquiring and coordinating necessary resources to meet project needs.
Planning and tracking all project activity.
Guiding the client through release planning in support of the overall project schedule.
Tracking project hours and submitting monthly project status reports.
Monitoring and reviewing revenue recognition and bringing concerns to management as needed.
Managing scope, time, and cost to meet client commitments.
Managing communication throughout the team and stakeholders.
Managing the quality of project team deliverables.
Managing the project budget.
Documenting and reporting status and issues.
Identifying, reporting, and managing risks; overcoming project obstacles.
Acting as a client liaison and representative communicating client feedback to appropriate Tyler representatives; acting to resolve outstanding issues on behalf of the client promptly.
Conduct planning sessions with the client’s key functional leaders to create documented management plans that specify the project plan and scope.
Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes.
Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.
Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
Anticipate, identify, and resolve roadblocks like hardware, software, or networking incompatibilities and unresponsive third-party vendors or clients.
Communicate completion of milestones to clients and secure formal acceptance from them.
Upon project completion conduct meetings with clients to ensure a smooth transition of services from implementation to Support Teams.
Communicate with the implementation staff and management regularly, ensuring timely delivery of schedules and revenue projections; relaying personnel, client, contract, and departmental issues; seeking assistance with meeting revenue goals; and responding to directives issued to meet department goals.
May manage implementation resources to maximize performance and deliver expected revenue goals.
Maintain the project plan commitments and status by keeping all project event information current.
Travel to client site as needed.
Qualifications
Typically, at least three years of experience as an implementation professional (or equivalent/like experience). Solid and proven project management experience is essential.
Software life cycle and enterprise software knowledge.
Agile Development methodology knowledge and working experience.
Experience with SaaS-based delivery model.
Excellent planning, organizational skills, and ability to follow through until processes are completed.
Exceptional customer service skills.
Excellent verbal and written communication skills to articulate technical and non-technical information to various audiences including management.
Strong decision-making and problem-solving skills.
Strong analytical ability, particularly in a technical environment.
Proficient in Microsoft Word, Excel, and Project.
Strong negotiation, conflict resolution, and persuasion skills.
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