Project Manager
Destination Sport Travel
This is a hybrid role based in our Manchester office, so you must live within a commutable distance.
As part of the Destination Sport Group - https://destinationsport.com/ - Destination Sport Travel provides business travel services to a number of major sporting clubs & federations. Our bespoke business travel service has been designed and created to meet the specific requirements of sporting organisations, from scouts & individual player movements, through to commercial departments, directors and CEOs travel, both domestically & overseas. We are proud to be the Official Travel Partner/Supplier to several professional Sports Clubs, providing a range of services including the day-to-day travel of teams at all levels within the organisation (First Team, Youth, Women’s etc), plus Club Management, Directors and Sponsors.
This is a really exciting time of growth across the business, and as our Project Manager, you will research, book, manage and oversee the operational delivery of all aspects of team travel for professional sports team & governing bodies. You will work alongside our highly skilled team & support colleagues working on other accounts and provide training as/when required
No two days are the same in our sports travel team, but on a typical day you will
Manage all team travel both in the UK and overseas for allocated teams
Lead commercial negotiations with suppliers on behalf of allocated teams
Process reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manual
Deal with ticketing and re issues
Manage day to day relationships with assigned teams, identifying opportunities to increase revenue
Raise invoices promptly to protect business cashflow
Oversee team operations remotely when as/when required including outside normal working hours
Accurately process data to ensure compliance with ISO standards
Take ownership of complex customer enquiries received in writing or over the telephone
Offer advice regarding destinations, best/most cost-effective carriers etc
Take ownership and responsibility for all client queries handled until successfully concluded
Support any commercial agreements which are in place
Ensure the highest level of customer service is offered to internal and external customers at all times
Log and deal with customer complaints and reduce future issues, escalating where necessary
Accurately process data and issue invoices to ensure compliance with ISO standards
Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner
Accurately process data and issue invoices to ensure compliance with ISO standards
Achieve own targets and lead by example at all time
Help and support in minimising or eradicating the harm our business operations inevitably inflicts on the environment
Travel within the UK and oversees as/when required
