Project Manager – Specialized Consulting Center: Essential Services
Manage and lead Guidewire Essential Services projects that span Implementation as well as Production services. We are looking for a proactive, outcome-focused Project Manager that will oversee delivery of several concurrent Essential Services engagements, while also helping define and evolve a consistent approach for delivery of these services to our cloud customers.
The Role
As a Project Manager, you will work with new and existing customers in managing all the aspects of the Essential Services offerings, partnering with Guidewire consultant developers and test engineers in a customer-facing role to ensure successful project delivery of Essential Services. In this very visible role, the Project Manager will also be accountable for managing the associated P&L and reporting the project's financials to Guidewire leadership on a regular basis. This role will report directly to the Essential Services Portfolio Director under the “Sales, Operations, and Delivery” vertical within the Specialized Consulting Center.
Expectations
- Ensure consistent delivery of Essential Services offerings
- Support, define and execute on Specialized Consulting Center (SCC) strategic initiatives
- Work closely with the RMO, in partnership with Essential Services Portfolio Director, on necessary changes to resource requests and assignments required to carry out the Essential Services
- Ability to effectively manage project’s associated P&L and deliver within budget
- Work closely with the customers/SI/Guidewire Project Manager that is delivering the implementation, and align on the plans to deliver each of the Essential Services offerings.
- Ability to coordinate internal resources to ensure that projects adhere to scope, schedule and budget
- Establish and maintain relationships with relevant customer stakeholders, providing day-to-day contact on project status and changes
- Report project outcomes and/or risks to the appropriate management channels (internal and external) and escalate issues, as necessary, that would impact the Essential Services team from delivering on their commitments
- Identify opportunities to position additional Essential Services on active projects.
- Flexibility to occasionally travel onsite to Customers
Required skills/experience
- Very strong communication skills and ability to work on fast-paced projects, requiring interaction with key stakeholders within the Customer’s Business and IT areas.
- Strong organizational skills and follow-through of activities
- Agile and Waterfall project management methodologies to ensure release delivery, controls, issue resolution, and risk mitigation
- Establish and maintain processes for managing scope during the project, setting quality standards and assessing risks
- Experience managing and delivering Guidewire, self-managed or cloud, implementation projects
- Experience working with people across multiple geographies
- Strong ability to direct a team and achieve needed deliverables.
- Skill in working with implementation partners and running multi-functional projects
- Understanding of the P&C insurance industry to be able to have effective discussions with customers.
- Technical background, ideally in a SaaS environment
- End user experience in using SalesForce and PSA in managing projects, financials, and resources.
- Demonstrated negotiation skills within challenging situations.
About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to
[email protected]. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail
[email protected] to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.
