Digital Transformation is at the Heart of company's group strategy. A number of initiatives have already been launched at the IT organization level touching various business and technological domains: e-commerce, eMarketing, CRM Furthermore, the NA (North Asia) & SAPMENA (South Asia Pacific and Middle East North Africa) regions has markets that are at the forefront of the Digital and E-commerce revolutions and accelerations.
This position will be responsible for all aspects of Order Management System and its integration. Drive & Manage Projects, New Developments, Change Management, Partner Management, Partner Integration and L-3 Support. Ensure compliance and governance in all aspects of project management. The role requires the individual to work closely with all teams (IT & Digital Teams, Key Business Users, Data & Analytics), E-Commerce Platform Solution Provider, Marketplaces Teams, to ensure E-Commerce platform and fulfillment are running and delivering to their full capability as per agreement.
Key Job Accountabilities:
Project Management: Own the project implementation with regional and country business owner across Beauty client's markets in NA & SAPMENA. Enable and drive E-Commerce Project. Work with all key stakeholders to ensure project compliance & delivery.
IT Operations:
- Collaborate with Run team to ensure support model is strong and enhanced to meet the business requirement for sustainable system operations and run. Ensure risk mitigation and controls in place.
- Act as the IT liaison to lead communications with internal stakeholders and external partners. Perform business servicing by collecting and translating business needs in E-Commerce/OMS (Order Management System) area into system requirements.
- Proactively explore opportunities to optimize, processes and E-Commerce/OMS platforms, integration layers, and other bolt on systems.
- Ability to understand & manage marketplace interactions.
- Exposure and experience to platforms like Lazada, Shopee and TikTokShop, Kakao, Naver...etc is an added advantage.
- Understand technology platforms and integrations in detail.
- Platforms and systems used inLoreal, E-Commerce Partner and Market Places.
- Work with SAP teams, digital teams and key users, business leads, to align and manage new developments, enhancements & systems optimization.
- Identification of technology risks, process risk (any risk).
- Propose communication and development of best practice solutions, and implementation of mitigating controls consistent with company strategy.
- Ensure compliance & SOP around High Availability, and optimized system performance.
- Dedication to compliance as reflected in comprehensive policy, standard, and procedure development and implementation.
- Ensure Compliance as per Internal Control guidelines.
- System Audits and Systems Compliance.
- Ensure a healthy balance between real World risks and the business need for speed, agility, flexibility & performance.
- Functional Documentation and Change Management to be well controlled. Ability to present data, relevant content (presentations) on respective subject. Drive some O+O (Offline + Online) initiatives and uses cases among retail & digital solution for E-commerce.
- Bachelor's degree from an accredited college or university is required. Masters degree preferred.
- PMI Certification on Project Management an added advantage.
- Required 3-5 years of experience working in E-Commerce environment and exposure to E-Commerce platforms.
- Overall 6-10 years experience in Tech Operations/Supply Chan experience in Retail or Cosmetics industry with exposure on eCommerce.
- Proven experience in leading and driving projects.
- Turnkey projects in D2C, B2B, Supply Chain domain.
- Complete understanding & working knowledge of Order to Cash (O2C) process. Stock reconciliations, Stock valuations.
- Project Management Skills: Understanding and experience of Agile Project Management Methodology. Understanding of Stock Movement Types and its implications w.r.t valuation and systems flows. IT, Project management certifications are an added advantage. Understanding of ecommerce & Marketplace platforms (any) & process flows: Shopee, Lazada, TikTokShop etc.
Must have Skills: Retail & CPG - General Experience, Order management system
Other Skills:
- Have an absolute Consumer / Customer focused attitude.
- Very good communication skills, to include both verbal and written mediums
- Demonstrated project management skills and experience Be Pro-active and anticipatory in thinking style with ability to understand customer needs and business priorities.
- Good working attitude and strong ownership. Proficiency in English
- Key competencies: Good analytical and process improvement mindset Working as a Team. focus on objective Critical thinking and problem-solving skills Planning and Organizing Strong Ability to influence Decision-Making Communication skills, influencing and leading Conflict management Adaptability, stress tolerance Negotiations
