Purpose of the Job and Expected Outcome
Lead and/or support regional teams in the execution of projects and to excel in service performance and delivery. To deliver superior performance (time, quality, cost, and service) to exceed the clients’ expectations and specifications and continued business relationship.
Key Accountabilities
- Oversee project conduct to provide a pro-active and timely project/study communication with the clients to maximize client satisfaction and continuing relationships as the primary point of contact between the Clinical team and ECL
- Ensure accurate, timely and efficient study execution according to clinical protocol/quote within the regional scope of the project
- Ensure that the project is conducted in accordance with project management global standards and procedures of ECL
- Ensure that client’s formal approval on specifications, incl. amendments, are obtained before putting into production
- Ensure all study activities (set-up, conduct, closure) are delivered on-time, in full (on specs) and within budgets and oversee corrective actions to bring them back on track and expectations
- Maintain complete financial management of the budget for assigned studies
- Take appropriate actions and escalate to/follow-through with Head PM, other functional and site leaders if services and projects deviate from expectations
- Ensure that the Study File is accurate, maintained, complete, and self-explanatory such that it will pass a regulatory inspection during the life time of the study, and at any time after closure in line with the prevailing regulations at the time of the study
- When required, actively support sales in bid process to gain repeat, and/or new, long-term business
- Support and work with QA, be present during the study audit, and present the study file
- Ensure timely resolution of corrective actions assigned to the Project Manager
- Execute projects within timelines and on budget
- Lead, manage, and support assigned projects to surpass global standards in a competitive and fluid drug development services business environment
- Senior Project Managers will support Global Project Managers on global studies in their region
- Perform other duties assigned by manager
Position Specifications and Job Requirements
Experience
Associate Project Manager: N/A
Project Manager: Minimum of 2 years Project Management experience in complex project service industries Minimum of 2 years relevant clinical project experience with a CRO or Sponsor organization
Senior Project Manager: Minimum of 4 years Project Management experience in complex project service industries Minimum of 4 years relevant clinical project experience with a CRO or Sponsor organization
Education
A Bachelor degree in healthcare/life sciences (laboratory or clinical services preferred) or significant industry experience (5+ years) in Central Lab is also considered acceptable.
Other
- A proven track record of strong customer focus, driven by quality and exceptional level of service
- Possess excellent communication skills, with the ability to assimilate and rationalize large volumes of information and determine best course of action.
- Energetic and enthusiastic person, willing to travel as required to attend investigator meetings, other necessary client meetings, and internal global meetings.
- Excellent communication skills being to assimilate large volumes of information and requests to determine the best course of action
- Good organizational and analytical skills, client service focus and performance orientation
- Fluent in English, other languages of operating sites and global clients of advantage
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
