Project Manager

Miratech is welcoming a highly skilled Project Manager to join our team, responsible for overseeing projects in the CX domain, with a focus on supporting both scope-based and time-and-material (T&M) engagements. We are flexible in our hiring approach, offering opportunities for both full-time employment and part-time consulting engagements. Ensuring a 75-80% ET timing overlap is mandatory

Responsibilities:

• Coordinate the project management activities, resources, budget control, equipment, and information.
• Develop and maintain project documentation, invoices, plans, and reports.
• Maintain project plans, including schedule and project timeline, team plans, etc.
• Meet target criteria within the project.
• Identify and manage risks to ensure delivery is on time.
• Lead and motivate project team, coordinating the project team to keep them on track and keeping the project on budget.
• Project cost management.
• Develop and maintain strong business relationships.
• Act as the point of contact and communicate project status to all participants, plan meetings, minutes keeping.
• Cooperate and coordinate with other departments, and third-party subcontractors, satisfy the needs of different stakeholders over the project lifecycle.

• 1+ years of experience in project management.
• Experience in managing projects with vendors.
• Technical background: hands-on with CX domain projects
• In-depth experience with identifying and understanding the user and business needs.
• Strong knowledge of Microsoft Office, Excel (pivots tables, data analysis, etc.), PowerPoint, and Visio.
• Strong business analytics skills
• Excellent self-management, planning, organizational, presentation, and analytical skills.
• Attention to detail.
• Experience with Customer Experience software will be a big plus (experience with any CX Platforms such as Contact Center solutions, for example — Genesys Cloud, TalkDesk, Five9, Nice, Avaya, etc.).
• Master's or bachelor's degree, preferably in Technical and/or Economics Science
• Perfect communication and interpersonal skills.
• Upper-intermediate or higher English.
• Ability to work in a multicultural team.
• Have to overlap with ET timing at least 75-80%.

We offer

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

All your information will be kept confidential according to EEO guidelines.