Project Manager, MAX Service Delivery

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

Job Overview:

We are seeking a dynamic and experienced Project Manager, Service Delivery to join our customer organization working directly with our service delivery team. This role is responsible for ensuring direct and partner led MAX customer deployments, onboarding, and ongoing maintenance is delivered on time and high level of customer satisfaction.

The ideal candidate will have a strong service delivery background, particularly within technical services or managed security service providers (MSSPs), a knack for documenting, standardizing and simplifying complex business processes, and a passion for organizing and optimizing service processes.

Key Responsibilities:

• Lead and manage multiple service delivery projects from initiation through completion, ensuring they meet scope, timeline, and budget requirements.
• Collaborate with clients to understand their needs, define project goals, and establish key success metrics.
• Coordinate resources across various functions (technical support, engineering, operations) to ensure seamless service delivery.
• Develop detailed project plans, including milestones, timelines, risk assessments, and resource allocation.
• Monitor project progress and performance, providing regular updates to stakeholders and clients.
• Identify and resolve project-related issues and risks proactively.
• Ensure adherence to service level agreements (SLAs) and client requirements.
• Maintain comprehensive project documentation, including scope statements, risk logs, and performance reports.
• Work closely with the service delivery team to implement process improvements and enhance client satisfaction

Required Qualifications:

• Bachelor’s degree in Business, Information Technology, or a related field.
• 5+ years of project management experience, preferably in a managed services or cyber service delivery environment.
• Strong understanding of project management methodologies (Agile, Waterfall, etc.).
• Proven experience managing technical service delivery projects and working with cross-functional teams.
• Excellent communication, negotiation, and conflict-resolution skills.
• Ability to manage multiple priorities and work in a fast-paced, dynamic environment

Preferred Qualifications:

• Experience in IT services, cloud infrastructure, or managed service environments.
• Proficiency with project management tools like Jira, Trello, or Microsoft Project.
• Strong analytical and problem-solving abilities

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated salary range for this position is $100,000-140,000. Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact [email protected].

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position. #LI-DNI