About the company
Pixelogic Media Partners, LLC, a subsidiary of the IMAGICA GROUP, is a global provider of content localization and distribution services for the media and entertainment industry. Built on advanced next generation workflows and operations in Burbank, Culver City, London, Cairo and Cape Town, Pixelogic services the industry’s leading content owners including the major Hollywood studios, broadcasters and digital platforms.
Pixelogic Media provides technology solutions to the entertainment industry. We are responsible for helping Hollywood Studios and content owners to get their content to global audiences by providing all language services including scripting, subtitling, access services and dubbing. Our products and services span the digital spectrum, from enhanced extras packages promoting digital purchase to physical disc authoring.
Our clients include major Hollywood studios and dozens of independent studios. To date, we’ve delivered thousands of titles to iTunes, Google, Netflix, Amazon, and others. We’ve created a large percentage of iTunes Extras titles available on the App Store, developed the specification of and delivered the first Cross-Platform Extras titles, authored more than eight-thousand DVDs, two-thousand Blu-rays, as well as award-winning tablet and mobile apps.
About the role
The ideal candidate will have experience in Digital Media and Localization project management, coupled with a good understanding of current and new technologies and workflows. In addition, they will be highly motivated and able to work as part of a team that deals with changing priorities and workloads.
Schedule – Monday through Friday
Location – Office based
Hours of Work: 9am to 6pm
Responsibilities
- Managing multiple localization projects from client order to delivery completion
- Establishing a solid understanding of specific client specifications and needs
- Building strong working relationships with clients and focusing on delivering the highest quality assets on time
- Liaising with multiple clients and maintaining clear communication
- Managing complex projects from beginning to end in a timely manner
- Developing project plans and workflows, managing time, budget, resources, and quality control
- Managing, monitoring, and updating all timelines and setting realistic expectations for day-to-day deliveries
- Working with the billing team to ensure projects are billed correctly and on time to clients
- Performing order entries based on client requests and ensuring final deliveries are within the expected timeframe
- Providing strategic solutions to any issues that may arise with clients
- Collaborating with operational teams to build processes, make sure the workflow operates smoothly and efficiently, and initially enhancing the client experience
- Identifying areas of opportunity to enhance clients’ experience and work closely with other department leaders to drive initiatives and to execute on those opportunities
- Abiding by security policies and protecting information assets entrusted to you
- Other related tasks as assigned to fulfill responsibilities
Requirements
- Japanese/English bilingual
- Passionate about customer experience and customer service excellence
- Strong technical skills and knowledge of tools and devices in digital media
- Excellent communication skills
- Deep sense of urgency and ability to work in a fast paced environment
- Problem solver with creative and innovative approach with ability to think out of the box
- Outstanding attention to detail and ability to plan complex projects with urgency
- A positive attitude when experiencing obstacles and enthusiastic to get things done
- Bachelor degree
- Experience in localization, media industry and post-production workflows
- Experience in both Theatrical and non-Theatrical localization is preferred
Benefits
Pixelogic is an equal-opportunity employer.
