At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
OVERVIEW
Gracenote is an entertainment data and technology provider powering the world’s top music services,
automakers, cable and satellite operators, and consumer electronics companies. At its core, Gracenote helps
people find, discover and connect with the entertainment they love. Gracenote customers receive products that
are the result of the combined efforts of the Content, Technology and Product organizations.
Work closely with Sales, Customer Experience, Product and other groups outside of Content to define and
document new requests of the Content org, communicate those requirements to the Content Operational leads,
and ensure that Content fully meets those needs on time and on budget. Ensure that Content is complying with
SLAs and coverage levels, and drive corrective actions as needed. Contribute to Content Delivery SOPs and
best practices.
As a Project Manager, you will lead complex, multi-disciplinary projects from start to finish — working with
stakeholders to independently define and plan requirements, manage project schedules, identify risks, manage
mitigation plans, and communicate clearly across the company. By joining our team you will have the
opportunity to work on high-visibility projects and processes, establishing and maintaining customer lifecycle
and health programs that ensure outstanding customer experiences and satisfaction.
Responsibilities:
- Main liaison to Sales, Customer Experience and Product for Content-specific needs and requests for
- assigned customers or products
- Receive requirements and work with Content operations leads to create Cost and/or resource estimates
- & Actionable work plans.
- Lead and manage Content projects and initiatives and and keep stakeholders informed
- Ensure designated top accounts and/or SLAs in the market have up-to-date health reports and monitor
- for compliance. Follow and assist on plans for any coverage gaps
- Maintain and monitor reports and presentations representing general Content coverage and capability
- Represent Content in Pre-Sales, Implementation and Post-Sales customer meetings
- Lead new SLA and RFP projects for Content. Develop and maintain comprehensive project plans,
- including timelines, milestones, resource allocation, and risk mitigation strategies.
- Quality control - works closely with the Quality Office to promote and maintain a quality first mindset in
- the teams and to support continuous quality improvement
- Facilitate effective communication and collaboration among diverse stakeholders, fostering a culture of
- ownership and accountability.
- Monitor project progress, identify and proactively address roadblocks, and implement corrective actions
- as needed.
- Identify opportunities to streamline processes and enhance efficiency across touchpoints within and
- outside the Content organisation.
REQUIREMENTS/QUALIFICATIONS
- Effective verbal, written, presentation and interpersonal communication skills
- Ability to collect, harmonise and evaluate business requirements without prior exposure to systems and
- processes.
- Successful experience in onboarding customers with products and services
- Experience in project management. Proficient in project management tools (e.g. Smartsheet, AirTable,
- Jira). Proficient in visualisation and dynamic reporting tools.
- Proven ability to successfully ensure compliance with SLAs and influence positive results from multiple
- work teams and offices, particularly in matrixed, global organizations
- Able to champion the transformation of ideas into realities.
- Takes and drives accountability of self and team (behaviors, timelines, etc…)
- Ready to work in shift operations.
- The role is hybrid, so you must live near Nielsen’s office. Hybrid Workers are those employees who are
- working partially from home which is in the same city as the Nielsen office they are employed with and
- partially from a Nielsen office / site.
MINIMUM EXPERIENCE & EDUCATION:
- Bachelor’s degree in Business, Communications or related field is required
- Prefer candidates with a project management certification
- Minimum of 10 years overall experience in business operations
- At least 4 years of proven success leading and managing complex projects from inception to
- completion, in a global environment
ABOUT THE TEAM
Gracenote, a Nielsen company, provides music, video, and sports content along with technologies to the
world's hottest entertainment products and brands, which is also a global standard for music and video
recognition which is supported by the largest source of entertainment data. Gracenote features descriptions of
more than 200 million tracks, TV listings for 85+ countries, and statistics from 4,500 sports leagues and
competitions.
ABOUT NIELSEN
By connecting clients to audiences, we fuel the media industry with the most accurate understanding of what
people listen to and watch. To discover what audiences love, we measure across all channels and
platforms—from podcasts to streaming TV to social media. And when companies and advertisers are truly
connected to their audiences, they can see the most important opportunities and accelerate growth.
Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas,
and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or
you see a gap in the market, we are here to listen and act. Our team is made strong by a diversity of thoughts,
experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are
passionate about their work. Come be part of a team that motivates you to do your best work!
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
