Project Manager - Customer Activation

Constructor is the only search and product discovery platform tailor-made for enterprise ecommerce where conversions matter. Constructor's AI-first solutions make it easier for shoppers to discover products they want to buy and for ecommerce teams to deliver highly personalized experiences that drive impressive results. Optimizing specifically for ecommerce metrics like revenue, conversion rate and profit, Constructor generates consistent $10M+ lifts for some of the biggest brands in ecommerce, such as Sephora, Petco, home24, Maxeda Brands, Birkenstock and The Very Group. Constructor is a U.S. based company that was founded in 2015 by Eli Finkelshteyn and Dan McCormick. For more, visit: constructor.io.

Requirements

As a Project Manager in the Customer Activation Product Chapter at Constructor, you will leverage your strong project management skills and a keen interest in process management and automation. Your role will initially focus on managing and optimizing demo-related projects, ensuring that all interactions, from initial prospect engagement to demo execution, are seamless and impactful. This includes interacting with customers and the Sales team, coordinating tasks with the Sales Engineering and Prospect Solutions Engineering teams, and ensuring that all aspects of the demo process are seamless and effective. You will prioritize tasks according to the Sales team’s needs, service level agreements (SLAs), and the capacity and satisfaction of the Engineering team. You will excel in coordinating between Engineering and Account Executive teams, ensuring a positive experience for prospects, and maintaining efficient go-to-market processes.

You are adept at handling the dynamic interplay between different teams, with a primary focus on managing demo schedules, aligning prospect requests, and ensuring timely and high-quality deliverables. Your role will involve gradually transitioning responsibilities. You will start by supporting the Prospect Solutions team within the Customer Activation Product Chapter. Over time, you will take on more strategic responsibilities, focusing on process management, automating workflows, improving operational efficiencies, and contributing to broader strategic initiatives. Success in this role will depend on your ability to understand and address the needs of prospects, collaborate effectively with Account Executives and Engineers, and drive process improvements.

In the future, there will be opportunities for supporting other Product Chapter teams facing similar challenges, such as the Data Science Integrations team, and to help streamline their processes. As an example, you will have the opportunity to contribute to enhancements in the go-to-market (GTM) and release cycle process for new products across the entire Product organization. 

As a Project Manager on the Customer Activation Product Chapter team, you will:

• Manage and own the end-to-end organization of the proof schedule process for our prospects
• Consistently contribute feedback to improve the current proof schedule process
• Coordinate and manage demo scheduling and project activities across different time zones, ensuring effective communication and collaboration with global clients and teams
• Prioritize and align on requests for new proof schedules, identifying each prospect's unique use-cases
• Set timelines for task delivery, negotiating deliverables and deadlines with Account Executives and Sales Engineers according to the Service Level Agreement
• Create tasks/stories on project boards and ensure clear communication between Account Executives, Engineers, and Product Managers
• Take ownership of delivery, conducting regular check-ins to ensure projects are on track
• Arrange sessions with Account Executives for demo results calls, managing stakeholders to deliver optimal results
• Follow up on demo schedules' status and manage their completion
• Work on improving demo scheduling processes and identifying areas for process improvement and automation
• Coordinate with other teams to address prospect needs and support cross-functional process automation
• Analyze team performance and process efficiency metrics, and regularly report on deliverables to stakeholders

Requirements

• Possess a solid technical background and demonstrate the ability to understand, interpret, and effectively translate complex technical concepts into actionable plans.
• A minimum of four years of professional experience in project management, preferably with a focus on process management and automation
• Proven success in managing complex projects and stakeholder relationships, particularly in service-oriented environments.
• Experience working in technical environments, with an understanding of development processes and client-facing roles
• Background in eCommerce, Retail, SaaS, or a related field is a plus
• Familiarity with project management tools and methodologies
• Excellent communication, interpersonal, and team collaboration skills
• Experience working across different time zones and the ability to effectively interact with clients and teams globally
• Ability to work effectively in a fast-paced, high-pressure environment
• Commitment to continuous improvement and empathetic communication
• Experience in agencies or system integrators is a plus

Benefits

• Fully remote team - choose where you live
• Work from home stipend! We want you to have the resources you need to set up your home office
• Apple laptops provided for new employees
• Training and development budget for every employee, refreshed each year
• Parental leave for qualified employees
• Work with smart people who will help you grow and make a meaningful impact

Diversity, Equity, and Inclusion at Constructor

At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group. Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don’t meet all of our listed qualifications.