The Job in short
As a Project Manager you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.
Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.
Meet the job
Backbase is a fast growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders. You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.
How about you
Fundamentals:
- 5-8 years of total experience;
- 3+ years of Project Manager experience;
- Can demonstrate experience in financial - Digital Banking sector in a consulting environment;
- Can demonstrate experience in startup/scaleup environment;
- Managed a programme;
- Agile coach experience is beneficial.
Use of Tools and Methods:
- Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools, and leads tutorials on best practices for using software tools;
- Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working.
- Good experience with Market research specific to Digital Banking is a must
Financial Management:
- Able to create tools and processes around internal and external reporting;
- Able to support strategy discussions based on reported data;
- Able to address issues based on data;
- Ensures effectiveness of the project (productivity/billability for company)
Client Management:
- Able to spot business development opportunities and involve relevant people
- Able to design and facilitate client workshops
- Able to spot potential issues and minimise the impact by effective management
- Able to handle large transformation programme within one customer
- Able to work with senior stakeholders to define long term programme strategy
Project Team Management (internal):
- Effectively manages project team and resolves issues
- Takes initiative to identify potential resources before liaising with resourcing team
- Trains team members in scrum methodology
- Manages multiple teams in a large programme or multiple projects
Change Management:
- Is comfortable with ambiguity and rapidly changing environment;
- Able to influence and drive change;
- Can identify potential changes as risks before they occur;
- Able to mitigate the impact of changes and replan accordingly;
- Able to improve change process.
Risks and Issues Management:
- Manages risks and issues on project level and program level.
