Backbase is hiring a

Project Manager

The Job in short
As a Project Manager you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.
Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.

Meet the job
Backbase is a fast growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders. You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

How about you
Fundamentals:

  • 5-8 years of total experience;
  • 3+ years of Project Manager experience;
  • Can demonstrate experience in financial - Digital Banking sector in a consulting environment;
  • Can demonstrate experience in startup/scaleup environment;
  • Managed a programme;
  • Agile coach experience is beneficial. 

Use of Tools and Methods:

  • Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools, and leads tutorials on best practices for using software tools;
  • Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working.
  • Good experience with Market research specific to Digital Banking is a must

Financial Management:

  • Able to create tools and processes around internal and external reporting;
  • Able to support strategy discussions based on reported data;
  • Able to address issues based on data;
  • Ensures effectiveness of the project (productivity/billability for company)

Client Management:

  • Able to spot business development opportunities and involve relevant people
  • Able to design and facilitate client workshops
  • Able to spot potential issues and minimise the impact by effective management
  • Able to handle large transformation programme within one customer
  • Able to work with senior stakeholders to define long term programme strategy

 Project Team Management (internal):

  • Effectively manages project team and resolves issues
  • Takes initiative to identify potential resources before liaising with resourcing team
  • Trains team members in scrum methodology
  • Manages multiple teams in a large programme or multiple projects

Change Management:

  • Is comfortable with ambiguity and rapidly changing environment;
  • Able to influence and drive change;
  • Can identify potential changes as risks before they occur;
  • Able to mitigate the impact of changes and replan accordingly;
  • Able to improve change process.

Risks and Issues Management:

  • Manages risks and issues on project level and program level.
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