Program Manager Principal Consultant
Responsibilities
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Plan, manage and facilitate the successful execution of program timelines and milestones in AML Space
- Governance, reporting and artefacts
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Collaborate with internal and external contributors to build a client specific co-delivery plan while adhering to implantation processes
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Actively track all activities and their status; accountable for critical project deadlines and tasks
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Proactively engage with customers to understand project requirements, manage expectations, provide project updates and ensure overall customer satisfaction
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Prepare work schedule and timelines with the customer and the extended team
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Anticipate and mitigate potential issues with project delivery
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Regularly communicate and maintain a bridge between the customer and Capco to ensure best practice in implementation and onboarding
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Maintain up to date documentation and communicate findings to key stakeholders
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Regularly communicate project status and circulate project information to the team
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Obtain final sign-off and ensure customers are fully satisfied with project completion
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Prepare and ensure seamless handoff of newly implemented customers to the operations team
Show Us What You’ve Got
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10+ years of project management and implementation management
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Demonstrated experience leading large, complex application development projects preferrable in AML space
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Solid project financial management experience
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Experience with software re-write / re-engineering / re-factoring projects
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Able to lead deep-dive technical discussions for solutioning
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Able to provide estimates for duration/effort of design/development activities
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Experience and capabilities to speak with customer leaders to extract expectations, influence direction and manage expectations
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Comfortable speaking and presenting to senior stakeholders and clients
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Ability to think strategically and execute tactically, enabling cross-business teams
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Ability work in fast pace environment while following best practice and company process
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Highly driven and passionate about customer satisfaction, product development and technology
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Excellent oral, listening, and written communication skills
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Excellent presentation skills
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Banking experience desirable but not necessary