Project Manager

Akkadian Labs focuses exclusively on creating collaboration inspired software that maximizes business results by improving the way people communicate and work together. Our solutions include turnkey applications and custom software solutions. Technology is complex. We make it simple.

What You'll Do:

In the Project Manager (PM) role, you will be responsible for managing client-facing engagements to deploy our software products.  You will also need to act as the bridge between the client and the services team to ensure deployments are committed to and completed in a timely manner.  You will be accountable for partnering with the services team to develop detailed project plans and status reports.   You will identifies and manage key milestones, timelines, deliverables, roadblocks and services team hours. You will support the Services engagement process and ensures production readiness through effective management of the project.

Key Responsibilities:

• Work with services team to develop a detailed deployment plan with clear and attainable project objectives and timelines
• Execute Project Kickoff Meetings with client and deployment resources
• Accurately track deployment services hours, ensuring that the hours are in scope and addressing fluctuations as they arise
• Lead periodic status meetings and/or ad-hoc technical meetings as needed
• Develop and maintain strong relationships with clients and stakeholders. Manage client requests and set proper expectations
• Obtain, coordinate and manage project resources including deployment engineers’ time as allocated to the project.
• Upon project completion, conduct internal Sales to Support transition meetings
• Follow up with clients to ensure customers are satisfied with the product and implementation process; provide feedback to sales and account teams

Requirements

·         Bachelors Degree or equivalent work experience.

·         Minimum of 3 years experience in Project Management required, preferably in client-facing engagements. Experience in managing projects in a software environment is strongly preferred.

·         Certification Requirements: PMI, PMP or other Project Management methodology preferred

·         Strong verbal, written, organizational and problem-solving skills 

·         Project management skills and the ability to influence others to achieve project goals and timelines

·         Strong client service aptitude

·         Experience in project management software is helpful