Work Location: USA Remote (Prefer PST Time Zone)
Work Hours: M - F, 9:00 am - 5:30 pm
Pay Rate: $35 - $40 /hr DOE and location
This exciting new Lead role focuses on the managing of a 50-person team who are accountable for the training of an AI engine and coordinating work/hand-offs to alternate time zones. This role includes performance management and team morale, client engagement and stakeholder management, prioritization of work, KPI management, and process improvement.
Responsibilities:
- Manage a team of 50 employees including Performance Management
- KPI Management
- Process improvement
- Work in a fast-paced environment
- Work collaboratively with engineers, researchers, and product managers
- Ensure proper documentation and instructions are in place for remote teams
- Manage the successful delivery of hand-offs from the US team to remote teams
- Manage scope of work and deliverables for team
- Learn new software programs on the job
- Think strategically about end-to-end processes and how to improve them
- Execute and Deliver on Process improvements
Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians.
Requirements
- Strong People Management Skills (3 years of experience)
- Strong Collaboration Skills
- Comfortable launching new projects (3 plus years’ experience leading projects)
- Comfortable presenting research findings and insights
- Critical thinking and problem-solving skills (solution oriented)
- Ability to multi-task
- Great Excellent interpersonal and communication skills
- Exceptional Organization skills
- Technical aptitude in one or more of the following: Spreadsheets (eg, Excel, Google Sheets), Email/calendar (eg Outlook, Gmail), project management (eg, JIRA, Asana)
- Ability to assist in system troubleshooting and resolution
- Exemplify the quality of having a "Proactive Approach," attitude which includes a high level of accountability, transparency, and teamwork first & foremost
Benefits
At KeyWords we provide all our contingent workforce with:
- Paid Time Off (including sick days and holidays)
- 401k (3% matching)
- Medical, Dental and Vision benefits
