About Zeta
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.
Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.
Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.
Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.
About the Role
As a Project Coordinator within Zeta’s Customer Success team, you will play a pivotal role within the Program Management function, tasked with tracking and managing multiple strategic initiatives in relation to the delivery of credit card implementations for medium to large-sized banks in the US. You will work closely with key stakeholders across different OUs to track and monitor key initiatives and KPIs, ensuring that projects/initiatives align with requirements of the senior leadership and stay on schedule.
Responsibilities
- You will be responsible for maintaining real-time visibility on projects/initiatives status, documenting updates, and communicating potential risks to senior leadership. You will be working alongside a small team of Solution Engineers, Program Managers, Solution Architects, Data Engineers, Quality Assurance and other functions.
- Your success will be a result of your ability to:
- take accountability of the assigned tasks and drive them to completion
- be agile, available and comfortable with project management tools
- interact with multiple stakeholders, collate updates and assist the Program Managers
- prioritize tasks or dependencies across competing projects
- build relationships & gather context from relevant stakeholders
- ask the right questions to the right audience
- communicate, escalate, and provide timely updates
- Tabulate, organize, and present updates across various programs at various levels of granularity (on-demand, daily, weekly, monthly, quarterly)
- Design, own & maintain detailed trackers for KPIs across multiple projects and programs
- Build meaningful relationships with all relevant stakeholders across the organization
- Participate in / Conduct regular meetings, stand-ups, and project review cadence sessions
- Ensure rigorous and diligent follow-ups on action items across all projects and programs
- Understand in detail how specific tasks for a particular project are decomposed and how they are interconnected and impact timelines and outcomes
- Identify blockers and issues proactively with a goal to escalating appropriately with a strong bias for action
- Identify and plan for dependencies and contingencies across projects and interconnected programs
- Perform RCAs and assist project teams with various post-project rituals such as documentation and post-mortems
Experience
- 2+ years of experience with very well-developed project management skills and a strong understanding of agile methodologies, ideally supported by relevant certifications and coursework
- Proficiency with JIRA, MS and Google office suite of products.
- Ability to corral people needed to solve a problem rapidly
- Clear thought process & ability to communicate very competently verbally and in writing
- Analytics, detail-oriented individual with the ability to use data to answer questions and solve problems
- Adaptable and open minded with an ability to work across cultures and geographies
Equal Opportunity
Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success
