Control Risks is a specialist risk consultancy that helps to create secure, compliant and resilient organisations in an age of ever-changing risk. Working across disciplines, technologies and geographies, everything we do is based on our belief that taking risks is essential to our clients’ success. We go beyond problem-solving and give our clients the insight and intelligence they need to realise opportunities and grow. From the boardroom to the remotest location, we have developed an unparalleled ability to bring order to chaos and reassurance to anxiety.
Working as a member of the EMEA Project Operations team, this is a fast-paced, hands-on role providing operational and administrative support to Project Managers and business delivery teams. You will be responsible for all aspects of project coordination, business administration and invoicing throughout the lifecycle of client consultancy projects, from initial set-up right through to and including client invoicing..
Task and Responsibilities
- Triage requests in team mailbox and ensure responses completed within SLA.
- Create projects in line with SLA within Microsoft Dynamics 365.
- Check and qualify project data and documentation and resolve inaccuracies or missing information.
- Coordinate and complete regular project lifecycle and administration tasks.
- Undertake regular client invoicing throughout month.
- Upload invoices to client invoicing portals.
- Investigate and resolve invoice queries and raise credit notes.
- Maintain internal stakeholder relationships to ensure efficient exchange of information regarding project data.
- Run WIP reports and prepare for stakeholder meetings.
- Attend and contribute to stakeholder meetings on project status and delivery timescales to aid timely invoicing, ensuring accurate commentary is recorded on project trackers.
- Act as a point of contact for project administration and provide ad-hoc support to project managers and internal delivery teams.
- Collaborate with internal teams including Finance and Business Operations to ensure prompt resolution of project related or invoice queries.
- Assist and contribute to project reporting.
Requirements
- Relevant experience in a similar project coordination or billing specialist role.
- Self-starter, with a proactive approach to workload.
- The ability to work independently with a passion to learn.
- Strong organisational and administrative skills.
- Confident communicator, verbally and in writing, with a variety of stakeholders
- Client focused with the ability to resolve queries efficiently.
- Experience in a high-volume transactional role.
- The ability to handle multiple priorities with a structured approach.
- Exhibit a high degree of professionalism and resilience.
- Strong IT skills and experience of MS Dynamics 365 or similar ERP preferred.
- Excellent level of accuracy and attention to detail.
Benefits
- Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
- We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
- Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
- As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.
