Brandwatch, a Cision product, empowers over 5,000 of the world’s most admired companies to understand and engage with customers at the speed of social.
Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.
Operating and serving clients the world over, Brandwatch has 17 offices across the globe and more than 1,000 employees worldwide.
This is a great opportunity to join the ever-expanding Professional Services team at Brandwatch. Reporting into one of our Leads in the Professional Services team and collaborating with Consultants, Success Managers and line managers, this role is pivotal in ensuring an efficient and effective customer experience focused on understanding individual skills to best meet client business needs.
Responsibilities
- Utilizing a case queue, managing one-time projects, scoped work and hour burn down budgets.
- Maintain and update time tracking tools on a project by project basis, ensuring process adherence and working within set SLAs.
- Assist in capacity planning to ensure that resources have enough capacity to deliver upcoming projects. Leverage project management software to inform Professional Services team leadership on time management issues and project overruns to inform decision making
- Clear understanding of team skills and abilities to creatively and effectively resource against client deliverables.
- Coordinate with Leads and other Project Coordinators to ensure the proper resources are assigned and aligned to projects and information is shared between relevant stakeholders through project lifestyle.
- Scheduling outside resources for language specific skills as defined by the scope/project
- Partner with Success Managers, and Professional Services Consultants and Managers to effectively manage projects/accounts across various clients, using time tracking tool reports.
Expected Skills
- Excellent organizational, project management and time keeping skills.
- Ability to learn quickly and understand evolving technology solutions, while creating and documenting processes.
- An ability to adapt quickly to new software and constantly changing business requirements.
- Experience collaborating with international teams and remote team members.
- An ability to use data to analyze results and make data-driven decisions.
- Ability to think creatively in how to resource against client deliverables.
- Strong communicator and relationship builder with internal customers and external support services.
- A proactive mindset, the ability to identify process improvements.
- Ability to work autonomously in a global structure. Experience of Adobe Workfront desirable but not required
What we offer
- Holiday - 25 days holiday and 4 Wellness days per year to encourage a healthy work-life balance!
- Possibility to work fully remote
- Health insurance + dental care
- Sodexo vouchers
- Option for an annual public transport card for the whole transport network
- Option for a Multisport card (employee covers only half the price)
- A variety of flexible benefits through Re:benefit platform using a monthly budget
- Excellent hardware bundle
- Full Calm subscription, 24/7 Employment Assistance Program
- Informal, friendly, welcoming environment focused on people, learning & development
If you’ve found our job opportunity interesting but you don’t meet all of the requirements, it’s still worth applying. We’d love to hear from you!
At Cision, we're revolutionizing the way brands connect with their audiences. We provide PR, marketing, and social media professionals with the tools they need to excel in today's data-driven world, enabling them to see and be seen, understand and be understood by the audiences that matter most. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, empower over 75,000 companies and organizations, including 84% of the Fortune 500, to achieve their goals.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
