Essential Duties and Responsibilities:
Including, but not limited to the following:
Project Recruitment
- Ensure that recruitment tasks assigned for projects in Belgium, Switzerland or any other QQFS assigned markets are fully executed
- Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
- Scheduling interviews
- Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
- Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
- Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
- Ensure that outsource targets for allocated markets are achieved
Panel building and engagement
- Ensure that monthly registrations targets are met for in in Belgium, Switzerland
- Execute the allocated panel building initiatives for Belgium and Switzerland across multiple channels
- Call new registrants to confirm and update email addresses
- Call users to reactivate their accounts
- Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
- Work with the Project Management team to resolve project specific issues for members/respondents
- Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
- Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
- Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels
- Provide high quality support to M3 Global Research members via telephone and email/support ticket communication
- Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
- Investigate fraud respondents and take action based on M3 data quality procedures
- Complete the verification process for newly registered members
- Complete link testing for online Market Research projects and overlays for qualitative online screeners
Education and Training Required:
Degree level or equivalent or equivalent experience
Knowledge, Skills, Abilities:
- Fluency in French and English
- Exhibit clear and effective communication both verbally and written with diverse audiences
- Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities
- Detail oriented with excellent analytical and investigative skills
- Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.
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