Project and Change Manager Learning Tool

As a Salesforce Operations Manager, you will play a key role in optimizing and managing Salesforce solutions for the Recruitment and Learning domain. Your expertise will ensure seamless operations, enhancing both user experience and system efficiency.

1. Project Management:

   • Organize learning projects, defining objectives, resources, budget, and planning deadlines.
   • Ensure completion while addressing constraints.

2. Facilitate and Manage Learning Tools:

   • Create learning and communication assets.
   • Define change management plans for the adoption of tools.

3. Manage Relations with Software Publishers:

   • Develop strong relationships with partners for incident management and requests regarding learning platforms.

4. ITSM Process Management:

   • Handle Level 2 and 3 support tickets, while creating knowledge articles or process documentation to reduce ticket volume for Level 1 support.

5. Maintain a Learning Center:

   • Keep the center up-to-date by writing articles, creating training capsules, and managing content.

6. Communicate Platform Updates:

   • Stay informed on new features of learning platforms and communicate relevant updates to users.

7. Support Certification Management:

   • Manage certification portfolios in collaboration with internal contacts for various technologies.

Knowledge:

• Strong Change Management experience
• Proficient in Project Management

Technical Skills:

• Advanced knowledge in Excel or Google Sheets
• Workday Learning experience (optional)

Soft Skills:

• Strong service orientation
• Autonomy and reactivity
• Bilingual in French and English
• Excellent communication skills