Job Profile: Programme Director, Sales and Success Operations
Location: London Office contract with hybrid working expectations and some travel
Vonage Sales Mission:
We strive to innovate and enhance our customers’ ability to communicate within today’s digital, cloud and real-time business environment. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.
VCP Sales and Success Operations Mission:
We are committed to driving operational excellence, optimizing processes, and providing strategic support to enhance the efficiency and effectiveness of our end to end sales and operational teams.
We execute on this goal by integrating innovative technologies, data-driven insights and empowering our sales and success teams for unparalleled success, whilst collaborating seamlessly across cross-functional groups within Vonage.
It is critical to our success, to foster a culture of continuous learning and development. Through targeted training programs, coaching initiatives, and the implementation of cutting-edge sales methodologies and technologies, we strive to elevate the skills and capabilities of our sales teams.
What you will do:
- Manage and co-ordinate the overall portfolio of key projects in a structured, measured manner aligned with the organizational goals.
- Create and deliver a clear PMO and end to end delivery approach supported by appropriate governance, escalations and processes.
- Drive and align cross functional teams in the delivery of their key transformation outcomes within projects/programmes.
- Create governance and workstream cadence which brings technology, sales and operations together in line with project objectives.
- Ensure project milestones are met within set timelines, budget, and quality criteria.
- Drive organizational change and provide comprehensive project and transformational expertise, drawing from the experience of complex change programs.
- Implement proactive stakeholder management strategies, including organizational change, communications, training, and engagement, and tailor deliverables to suit individual audience needs.
- Implement a robust communication strategy to keep all parties informed and engaged and foster a collaborative environment that encourages innovation and problem-solving among team members.
- Set clear standards and PPM methodologies across both the organization and within the sales and success operations organization including mentoring and coaching of colleagues within the team.
- Collaborate with project leads/DRIs to define goals, actions, and success metrics for each workstream. Conduct regular reviews and adapt strategies as necessary to meet the evolving needs of the project.
- Proactively manage RAID and drive resolution and escalation as necessary to ensure key milestones and outcomes.
- Work with analytics teams to establish and track key metrics to measure success and drive continuous improvement.
What you will bring:
- Proven track record of successfully leading complex portfolio/programmes towards multi-million dollar outcomes.
- Extensive experience in outcome delivery through a structured PPM approach from discovery/business case through to benefits realization.
- Experience in establishing a running a lean but effective PMO driving key outcomes and communicating progress.
- Experience of collaborating and driving cross functional executives towards key portfolio goals.
- Strong numerical focus enabling measurement and understanding of KPI achievement and required actions against projects milestones.
- Experience working in a global business environment, understanding cultural nuances and adapting strategies accordingly.
- Experience in SaaS/telco is a bonus but not required.
What is required for the application:
- Bachelor's degree
- Prior experience of large scale programme/portfolio delivery
What’s in it for you?
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
