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We are Aspire Living & Learning, a non-profit human services agency making a meaningful difference in the lives of adults and children with autism and other disabilities.
Aspire Living & Learning is currently seeking a motivated and dedicated Director of Program Support. Serving as a member of the Senior Management Team, the Director of Program Supports is responsible for the oversight of various quality assurance measures, supporting leadership regarding quality initiatives and compliance.
Salary Range: $70,000 - $80,000 annually
Key Responsibilities:
The Director of Program Support is a leadership role supporting quality initiatives and overall support of adult services and home care/shared living programs. Below outlines key aspects of the roles and responsibilities this position will hold:
Programmatic Support and Oversight:
- Oversees the licensing and certification process including the application, preparation, site visit, and needed follow up
- Manages and provides support of the state identified program(s) ensuring systems’ compliance
- Ensures adherence to organization-wide policies procedures as well as state and federal regulations, meeting licensing and certification standards
- Provides oversight of Quality Assurance (QA) and Quality Enhancement (QE) initiatives, executing identified goals
- Trains employees to licensing and certification standards as well as QA and QE expectations
- Collect, compile and analyze trends across programs for overall agency reporting
- Perform any additional job responsibilities assigned by supervisors or team leaders to support the organization's smooth operation.
Leadership:
- Lead by example by supporting and implementing companywide initiatives, priorities and policies
- Foster a positive work environment while supporting a culture of teamwork, collaboration and communication
- Provide ongoing developmental supervision encouraging professional growth and ensuring employees are meeting programmatic requirements
- Provide direction and planned teaching to agency standards on matters regarding the effective, timely and consistent implementation of all policies and procedures
- Conduct training as required and assigned.
Communication and Relational Coordination:
- Cultivate a positive and productive workplace atmosphere to enhance team morale and productivity.
- Participate in and complete training sessions as delegated by management to enhance skills and knowledge relevant to the role.
- Communicate effectively with all internal and external parties, including Aspire employees, contracted providers, and local and state governmental oversight agencies
- Works collaboratively with members of the Senior Management Team as well as leadership from external agencies
- Acts as a liaison between Aspire and contracted agencies
- Work collaboratively with QE and QA leaders, actively engaging in companywide meetings
- Accept reassignment as required
Qualifications:
- Bachelor’s Degree preferred or equivalent combination of relevant experience and education
- Minimum of 5 years management experience overseeing group homes, shared living and/or day programs in an environment that provides services to people with intellectual and developmental disabilities
- One year of experience with certification and/or quality assurance preferred
- Excellent interpersonal, organizational and communication skills
- Excellent computer skills including the use of Microsoft Office/365, Electronic Health Record, and other agency platforms
- Excellence in the creation, development and implementation of systems
- Ability to travel frequently for work using personal vehicle
- Must have satisfactory background checks
- Valid driver’s license and safe driving record
Working Conditions:
- Primary work is done within an office setting; however it is expected that the employee will visit program operations as required to fulfill their job duties.
- Some infrequent day and/or overnight travel possible.
- Some holiday work required to meet on call schedule as needed.
- Lift/carry up to 10 pounds; speaking; standing; sitting for long periods of time; reaching; bending; walking; reaching with arms and hands, balancing; using fingers to handle or feel. Vision abilities required by this job include close vision.
- This position requires the routine use of standard office equipment such as computers, phones, copiers, fax machines, audio/visual equipment, etc.
- Reasonable accommodation can be made to enable qualified people with disabilities to perform the described essential functions of this position.
Our employees enjoy working with a fun team of dedicated professionals and believe in a healthy work/life balance. In addition, eligible employees will receive:
- Full health, dental, and vision insurance
- Flexible Spending Account (FSA) for medical and dependent care
- 403(b) retirement plan and employer matching contribution
- Paid sick and personal days
- Focus on ongoing professional development
- Opportunities for advancement – many of our employees have 20+ years of tenure and hold leadership positions after joining us as Direct Support Professionals!
- Life insurance (equal to twice your salary!)
- Short and long-term disability
If you want to join us in making a difference and positively impact the lives of others while charting your own path of development, then we at the Aspire team would love to hear from you!
Aspire Living & Learning believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from working class backgrounds, women, LGBTQ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
