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Okta is hiring a

Program Specialist, Executive Sponsorship

Mexico City, Mexico

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

About the Role

The Program Analyst for the Executive Sponsorship Program (ESP) will support Okta's growth by empowering our Customer Success (CS) team to excel in their roles, facilitating connections between Okta executives and top-priority accounts, and collaborating with CS leadership to capitalize on strategic opportunities. 

As a Program Analyst, you will have a measurable impact on both our customers and team by engaging with various cross-functional groups within Okta, including Marketing, Business Technology, Business Operations, Customer Success, and Sales. You will enhance our enablement for Customer Success and Executives regarding the Executive Sponsorship Program by optimizing content and designing tailored learning journeys, thereby maximizing customer success and value.

Job Description:

  • Analyze data and identify trends related to ESP, providing actionable insights to enhance the CSM/Exec experience.
  • Collaborate with CSMs to build customer empathy and develop data-driven solutions to address challenges and opportunities.
  • Track key performance metrics and generate reports to evaluate the success of initiatives and identify areas for operational improvement.
  • Develop and manage dashboards to visualize trends and communicate insights to key stakeholders.
  • Create and maintain training materials and Highspot content for the Customer Success team, ensuring accurate and up-to-date information & resources regarding ESP.
  • Analyze data and identify trends related to ESP, providing actionable insights to enhance the CSM/Exec experience.
  • Build strong relationships and collaborate effectively with cross-functional teams to achieve shared goals.
  • Plan and facilitate executive sponsor fireside chats, creating a platform for peer learning, knowledge sharing, and best practice exchange among executive sponsors.
  • Continuously evaluate and identify new tools, technologies, and software solutions to streamline processes, enhance data analysis capabilities, and improve the overall user experience.
  • Develop a database of persona based insights for executive personas at our customers. Okta executives will access this resource to keep current on their aligned persona’s top of mind.

Qualifications

  • Experience with data analysis and the ability to translate raw data into meaningful insights.
  • Strong proficiency with Google Suite (e.g., Slides, Docs, Sheets) for creating and managing presentations, documents, and spreadsheets.
  • Skilled in creating and utilizing Pivot Tables to summarize, analyze, and organize large datasets for deeper insights.
  • Experienced in building dynamic charts and graphs to visually represent data trends and facilitate better decision-making.
  • Able to create dashboards using Google Sheets, integrating multiple data sources for comprehensive reporting.
  • Demonstrate commitment to operational excellence and and continuous improvement to build insights and recommendations.
  • Can-do attitude with a willingness to learn; innate curiosity.

 

#LI-Hybrid
#LI-MM

What you can look forward to as an Full-Time Okta employee!

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. 

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