Program Manager, SMB

About the Role:

The next step in evolving our shopper journey will be hiring a Program Manager, SMB. In this role, you'll report to a GM in our sales organization and manage an alliance partnership in the SMB space, driving consultative solutions and sales growth.

Location: 

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Role Responsibilities:

• Act as the primary point of contact between partners and the Fetch team, facilitating the creation of high-impact solutions.
• Develop comprehensive partnership plans that outline key goals, challenges, and future roadmaps.
• Oversee the delivery of partnership performance, reviewing data to manage timelines, progress, and relevant KPIs.
• Drive revenue growth for Fetch by identifying and implementing initiatives that benefit both Fetch and its partners.
• Oversee negotiations for complex commercial agreements and renewals.
• Ensure partners have regular access to data and reporting to optimize Fetch’s share of partner budget and increase partner spending in a valuable way, driving value for our brand partners.
• Oversee negotiations for complex commercial agreements and renewals.
• Educate partner stakeholders and keep them up to date on the Fetch product suite.
• Liaise with the partner and internal stakeholders, relaying partner feedback back the team for process improvements.
• Maintain a thorough, up-to-date familiarity and understanding with Fetch’s products and strategies that impact partner relationships; this includes all bespoke offerings reflective of the partner’s desires in the channels you are responsible for managing. 
• Maintain cross-functional collaboration/program management capabilities and communications within and outside of Sales, including marketing, tech, product, and design. 

Compensation: 

• At Fetch, we offer competitive compensation packages to the exceptional folks we hire. The base salary range for this position is $130,000-$175,000. We also offer all employees equity in Fetch, so that everyone can benefit from Fetch’s growth.

Minimum Requirements: 

• 8+ years of sales-driven, partnership management experience.
• A successful track record of managing partner relationships and driving revenue growth.
• Direct SMB experience.
• Prior work experience involving B2B sales account management or program management within Ad Sales, Tech, Digital Media, or other relevant industries.
• Knowledge of consumer insights and marketing terminology.
• Experience consolidating complex data into data-informed stories for partners and colleagues; Utilize tools such as PowerPoint and Google Slides.
• Experience with advanced Excel. Managing and synthesizing large data sets managing advanced functions such as filters, formulas, pivot tables, etc. 
• Possess strong negotiation skills and agility in objection handling, rejection, and managing ambiguity.
• Experience with Salesforce functions and dashboards
• Exceptional written email communication skills to manage and operationalize large-scale projects across multiple teams and stakeholders.
• Able to travel when necessary for sales meetings, client presentations, etc. 
• Comfortable with autonomy, resourcefulness, and flexibility in a fast-paced environment.

At Fetch, we'll give you the tools to feel healthy, happy and secure through:

• Equity
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break. 
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one-time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!