Your New Role and Team
Sanctuary, a world leader in building AI-based control systems for humanoid robots, is looking to hire a Program Manager, Robot Fleet Deployment to oversee the deployment of advanced humanoid robotic systems at customer sites.
Reporting to the Chief Operating Officer, the role will manage the end-to-end delivery process, ensuring that our innovative solutions meet both our high standards and customer expectations. This role requires a unique blend of technical expertise, project management acumen and a passion for robotics.
Our Success Criteria
- Plan and lead the deployment of robotic systems at various customer locations, managing all aspects of the project.
- Serve as the primary point of contact for customers during the deployment phase, ensuring clear communication and effective resolution of issues.
- Achieve a reduction in deployment cycle times through efficient planning and execution, aiming for continual improvement in process speed without compromising quality.
- Maintain high levels of customer satisfaction measured through post-deployment surveys, ensuring that customer relationships are strengthened and potential for repeat business is increased.
- Define key performance indicators (KPIs) for successful deployment projects, such as customer satisfaction scores, budget adherence, deployment cycle times, and system uptime.
- Include a structured mechanism for gathering customer and internal feedback to refine deployment strategies and provide insights for the engineering/product teams.
- Collaborate with engineering and product teams to understand and communicate technical requirements and potential challenges in the deployment of robotic solutions.
- Develop and maintain comprehensive project plans, ensuring timely completion and adherence to budgets.
- Coordinate with cross-functional teams including sales, engineering, and support to align project objectives and company goals.
- Oversee the training of customer personnel on the use of new systems and provide the necessary documentation for future reference.
- Monitor and report on the status of deployments, including risk management and mitigation strategies.
- Manage deployment budgets effectively, ensuring projects are completed within financial constraints while achieving all project deliverables.
- Adhere to all applicable industry standards and regulatory requirements during each deployment, ensuring full compliance and documentation.
- Foster a culture of continuous improvement by collecting feedback and lessons learned from each deployment.
Your Experience
Qualifications
- Bachelor's degree in mechatronics, electrical, mechanical engineering, computer science, or engineering physics; a related technical field or equivalent work experience
- Project management experience, ideally within the field of robotics or technology deployment.
- Proven ability to manage key stakeholder relationships.
- Deep understanding of robotics and system integration in commercial or industrial settings.
- Ability to travel up to 50% of the time to customer sites.
- Work authorization for Canada and the United States.
- Formal project management certifications such as PMP, PRINCE2, or Agile methodology
- Regulatory Compliance Expertise specific to robotics, safety.
Skills
- Strong leadership skills and the ability to manage multidisciplinary teams.
- Excellent communication and interpersonal skills
- Proficiency in project management tools and methodologies
- Familiarity with cross functional team project management
- Excellent time management and multitasking skills
- Adapt to ambiguous situations and generate clarity
- Ability to analyze and problem solve complex challenges
- Ensure accurate records of deployment processes and client-specific adjustments.
- Financial acumen for budget tracking and management to keep project costs within defined limits.
Traits
- Above all else, a consistently positive attitude and a willingness to do whatever it takes to create robust solutions to complex problems
- Customer-centric mindset
- Personable and able to work across multiple levels of the organization
- Optimistic listening and conflict resolution capabilities
- Demonstrated ability to influence others without authority
- Eager to take on new challenges with tenacity and positivity
- Patience, persistence, and attention to detail when resolving performance issues
- Obsession with bringing human-like intelligence to machines
- Affinity for identifying and implementing process improvements, making deployment workflows more efficient.